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Cambridge Service Alliance

At the forefront of service transformation in the digital era
Making business model innovation happen: the Business Model Cohesiveness Scorecard

Digital transformation is failing to live up to its hype, at least as far as productivity gains are
concerned. If, as research suggests, a lack of business model innovation is the main culprit, we need
a way of making it happen. Dr Chander Velu thinks a balanced scorecard approach could be the

Over the last decade, at the same time as huge advances have been made in digitalisation, productivity growth has slowed in all the major economies. In this article, Velu suggests that a lack of business model innovation may be a significant factor.

But business model innovation presents considerable organisational challenges. Velu has developed a scorecard approach to help firms understand what is a complex system, develop new ideas and evaluate their effectiveness.

Read the article here.



Cambridge Service Alliance

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