Agentic AI for Personalised Service Delivery
Date: 24th September 2026
Speakers
Topics
- Agentic service delivery on the shop floor
- What agentic service delivery looks like in GMP environments
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Topics
- What comes after omichannel, and how will agentic AI reshape customer experience?
- Can truly personalised service finally become scalable for every customer?
- What does it take to build an AI companion customers (and companies) can actually trust?
- What does this look like in practice? A real-world use case.
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Understanding Customer Trust in Agentic AI: Evidence from Solar Energy Services
- How do customers build trust in AI agents that can reason, make decisions, and act on their behalf?
- Drawing on a real multimodal AI Solar Agent, I’ll share evidence on how different approaches, from explaining how the AI works to using behavioural nudges, can shape customer trust.
- I’ll also discuss what this means for designing more trustworthy and personalised agentic AI services for different types of customers.
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