Cambridge Service Alliance
developing new understanding and approaches to complex service systems
Welcome to the Cambridge Service Alliance…
Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.
Latest news
19th IEEE Conference on Business Informatics
Jul 27, 2017Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017
Podcast Interview with Deputy Director Dr Mohamed Zaki
Jul 20, 2017In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.
Barriers and Facilitators to Incident Reporting in Servitized Manufacturers
Jul 17, 2017July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.
Podcast - The Fallacy of the Net Promoter Score
Jul 17, 2017In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
Webinar - Business Ecosystems - Classification Model
Jul 10, 201710 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer
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