Cognia and AstraZeneca

It was such a pleasure to welcome Alex Makin, founder of Cognia AI Lab, back to Cambridge!

We had a series of deep discussions on AI transformation in services, approached from so many different angles. It was especially valuable to hear Gautam Jha and Benjamin Biesinger's perspectives on AI strategy and adoption, along with a preview of the upcoming joint Cambridge Service Alliance x Kodis Partner Day at the Fraunhofer Institute, bringing together partners from across the ecosystem.

Equally fascinating was the discussion built on Bingxin Yan work on Designing and Validating Agentic AI for Customer Service Delivery, and Yingrui (Ingrid) Xi's research ideas on Agentic AI in Business Process Optimisation.

What makes CSA so special as an Alliance bridging academia and industry is exactly this: the cross-pollination of ideas among partners. 

This time it was Cognia AI Lab and AstraZeneca (special thanks to Robert Christmas for his time and valuable input!), but there's so much more knowledge-sharing ahead through our webinars, podcast, expert seminars, and partner days.