2018 March_A Service Network Perspective to Evaluate Service Matching in Early Design.pdf
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PDF document,
1.20 MB (1256819 bytes)
Cambridge Service Alliance
developing new understanding and approaches to complex service systems
2018 March_A Service Network Perspective to Evaluate Service Matching in Early Design.pdf
—
PDF document,
1.20 MB (1256819 bytes)
Welcome to the Cambridge Service Alliance…
Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.
Latest news
July Webinar by Christoph Peters on Modular Service Structures for AI Services
Jul 09, 20189 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.
July Community of Interest Meeting
Jul 04, 2018In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’
Mohamed Zaki won the Emerald Literati Award
Jul 03, 2018Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards
2nd Customer Management Leadership Group Academic-Practitioner Workshop
Jun 26, 2018Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
© 2017 University of Cambridge