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developing new understanding and approaches to complex service systems

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Monthly Paper Downloads

Each Month we released a paper in our Monthly Paper Series, which showcases a piece of research being undertaken by one of our researchers.  They are primarily academic papers, and can be either working papers or published research.  On each paper we try to highlight how the paper may be of interest to our partner, or other industrial, audiences. Often the topic of the monthly paper will have an associated Podcast, Webinar and/or Blog for further clarification and dissemination to academic and industrial audiences.

The most recent released is listed below, with the following table showing previous papers released.

 

High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw

This paper studies the internal mechanisms that allow organisations to become High Value Manufacturing (HVM). Using a qualitative methodology, three UK manufacturing companies formed in-depth case studies with semi-structured interviews, observations and historical data. The HVM value matrix of Martinez and co-workers is used to categorise each organisation’s value proposition. Wider benchmarking of the three organisations was carried out against a focus group with an additional seven manufacturing organisations. Thus, data from ten manufacturing organisations are included in this research. The cases follow the “customer intimacy” HVM discipline. The business processes supporting these value propositions were identified. Interestingly, each organisation’s desired value proposition differs from their current one. “Technological integrators” predominantly rely on New Product Development (NPD) and Strategy processes, whereas “Socialisors” rely predominantly on Strategy and Customer Relationship processes. Companies can use the findings to better understand their current HVM value proposition and, where necessary, plan their transition to a future desired HVM value proposition.

 

 

Supplying Innovation - Unlocking Behaviours in the Supply Chain

Supplying Innovation - Unlocking Behaviours in the Supply Chain

March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine

Supplying Innovation - Unlocking Behaviours in the Supply Chain - Read More…

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie Carlson

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - Read More…

Seven Critical Success Factors in the Shift to Services

Seven Critical Success Factors in the Shift to Services

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith

Seven Critical Success Factors in the Shift to Services - Read More…

Why Do Servitized Firms Fail - A Risk-Based Expanation

Why Do Servitized Firms Fail - A Risk-Based Expanation

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink

Why Do Servitized Firms Fail - A Risk-Based Expanation - Read More…

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems - Read More…

Industry Conditions and Product Firms’ Choice to Offer Services

Industry Conditions and Product Firms’ Choice to Offer Services

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.

Industry Conditions and Product Firms’ Choice to Offer Services - Read More…

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry Mohamed Zaki, Tor Lillegraven and Andy Neely Cambridge Service Alliance, University of Cambridge

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry - Read More…

The Internet of Animal Health Things - Opportunities and Challenges

The Internet of Animal Health Things - Opportunities and Challenges

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge

The Internet of Animal Health Things - Opportunities and Challenges - Read More…

The Future of Servitization: Technologies that will make a difference

The Future of Servitization: Technologies that will make a difference

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.

The Future of Servitization: Technologies that will make a difference - Read More…

Making and Sustaining the Shift to Services in the Animal Health Industry

Making and Sustaining the Shift to Services in the Animal Health Industry

The May 2015 Monthly Paper, on 'Making and Sustaining the Shift to Services in the Animal Health Industry' by Veroncia Martinez, Veronique Pouthas and the Shift to Services Team.

Making and Sustaining the Shift to Services in the Animal Health Industry - Read More…

Capability-Based View of Service Transitions

Capability-Based View of Service Transitions

The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely

Capability-Based View of Service Transitions - Read More…

Data and Analytics - Data–Driven Business Models

Data and Analytics - Data–Driven Business Models

The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.

Data and Analytics - Data–Driven Business Models - Read More…

Business Models for Electric Vehicles

Business Models for Electric Vehicles

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.

Business Models for Electric Vehicles - Read More…

A Classification Model for Product-Service Offerings

A Classification Model for Product-Service Offerings

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel Ablores

A Classification Model for Product-Service Offerings - Read More…

Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely

Impact of Firm Characteristics on Survival - Read More…

A Blueprint for the Next Generation Organisation

A Blueprint for the Next Generation Organisation

The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson

A Blueprint for the Next Generation Organisation - Read More…

Business-to-Consumer Lock-in Effect

Business-to-Consumer Lock-in Effect

The August 2014 Paper on 'The Business-to-Consumer Lock-in Effect' by Markus Eurich and Michael Burtscher

Business-to-Consumer Lock-in Effect - Read More…

Small Details that Make Big Differences

Small Details that Make Big Differences

June 2014 Paper on 'Small Details that Make Big Differences: a radical approach to consumption experience as a firm’s differentiating strategy' by Ruth Bolton, Anders Gustafsson, Janet McColl-Kennedy, Nancy Sirianni, David Tse

Small Details that Make Big Differences - Read More…

Optimising Asset Management within Complex Service Networks: The Role of Data

Optimising Asset Management within Complex Service Networks: The Role of Data

The May 2014 Paper on 'Optimising Asset Management within Complex Service Networks: The Role of Data' by Mohamed Zaki and Andy Neely

Optimising Asset Management within Complex Service Networks: The Role of Data - Read More…

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts - Read More…

A Taxonomy of Data-driven Business Models used by Start-up Firms

A Taxonomy of Data-driven Business Models used by Start-up Firms

The March 2014 Paper on 'Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms' by Philipp Max Hartmann, Mohamed Zaki, Niels Feldmann and Andy Neely

A Taxonomy of Data-driven Business Models used by Start-up Firms - Read More…

Product Safety in a World of Services: Through-Life Accountability

Product Safety in a World of Services: Through-Life Accountability

The February 2014 Paper on 'Product Safety in a World of Services: Through-Life Accountability' by Peter Fielder, Adrian Roper, Bill Walby, Joe Fuse, Andy Neely and Chris Pearson

Product Safety in a World of Services: Through-Life Accountability - Read More…

Designing Competitive Service Models'

Designing Competitive Service Models'

The January 2014 Paper on 'Designing Competitive Service Models' by Veronica Martinez and Trevor Turner

Designing Competitive Service Models' - Read More…

Industry transformation towards service logic

Industry transformation towards service logic

The December 2013 Paper on 'Industry transformation towards service logic: A business model approach' by Anna Viljakainen, Marja Toivonen and Maiju Aikala

Industry transformation towards service logic - Read More…

The Servitization of Germany: An International Comparison

The Servitization of Germany: An International Comparison

The November 2013 Paper on 'The Servitization of Germany: An International Comparison' by Andy Neely

The Servitization of Germany: An International Comparison - Read More…

Barriers to Servitization

Barriers to Servitization

The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely

Barriers to Servitization - Read More…

Data Quality Assessment: The Hybrid Approach

Data Quality Assessment: The Hybrid Approach

The August 2013 paper on 'Data Quality Assessment: The Hybrid Approach' by Philip Woodall, Alexander Borek, and Ajith Kumar Parlikad

Data Quality Assessment: The Hybrid Approach - Read More…

Managing Decision-Making and Cannibalization for Parallel Business Models

Managing Decision-Making and Cannibalization for Parallel Business Models

The July 2013 paper on 'Managing Decision-Making and Cannibalization for Parallel Business Models' by Chander Velu and Philip Stiles

Managing Decision-Making and Cannibalization for Parallel Business Models - Read More…

Business Model Design in an Ecosystem Context

Business Model Design in an Ecosystem Context

The June 2013 paper on 'Business Model Design in an Ecosystem Context' by Claire Weiller and Andy Neely

Business Model Design in an Ecosystem Context - Read More…

Firm’s characteristics and servitization performance: A bankruptcy perspective

Firm’s characteristics and servitization performance: A bankruptcy perspective

The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely

Firm’s characteristics and servitization performance: A bankruptcy perspective - Read More…

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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New Paper - Digital transformation: harnessing digital technologies for the next generation of services

Jun 21, 2019

Check out our recent commentary paper published at the Journal of Services Marketing

The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

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