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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Presentations and Keynotes

2015

  • The Relationship Regulator: A Buyer-Supplier Collaborative Performance Measurement System
    PMA Symposium 2015, Bologna - V Maestrini, Veronica Martinez and Andy Neely
  • Governing the City: Unleashing Value from the Business Ecosystem
    Academy of Management Conference, Vancouver (2015) - Ivanka Visnjic
  • Unmasking Details That Matter in Customer Experience Management Using Data Analytics
    Frontiers in Service Research, San Jose. (2015) - Janet McColl-Kennedy, Florian Urmetzer, Mohamed Zaki and Andy Neely
  • A Taxonomy of Data-Driven Business Models Used By Service Firms: Knowledge Discovery Through Text Mining
    Frontiers in Service Research, San Jose. (2015) - Mohamed Zaki, C Li and Andy Neely
  • Service Innovation: The Transition to Innovative Service Business Models
    Frontiers in Service Research, San Jose (2015) - Veronica Martinez, Andy Neely, Chander Velu, Florian Urmetzer, Maurice Solomon, Annabel Cellini and Dav Bisessar
  • Era of Innovating Services
    Tokyo Institute of Technology, Tokyo, Japan, June 2015 - Andy Neely
  • A Capability-Based View of Service Transitions
    22nd European Operations Management Association Conference, (2015), Neuchatel - Ornella Benedettini, Jane Davies and Andy Neely
  • Through-Life Accountability: Managing Complex Services
    22nd European Operations Management Association Conference, (2015), Neuchatel. - Chara Makri and Andy Neely
  • Making and Sustaining the Shift to Services in the Animal Healthcare Industry
    22nd European Operations Management Association Conference, Neuchatel. (2015) - Martinez, V., Pothas, V., Neely, A.D., Gibbs, J., Leinster-Evans, S. and Urmetzer, F
  • The Value of Capabilities for Service-Oriented Strategies
    26th Annual POMS Conference, Washington - Ornella Benedettini; Jane Davies and Andy Neely,
  • Business model and innovation at the interface with services
    Business Model Interest Group, Institute for Manufacturing, University of Cambridge, UK, 1st May - Veronica Martinez 
  • Innovating Your Service Business Model: The Capabilities to Succeed Symposium on servitization and Service Innovation, Shanghai, China, April 2015 - Andy Neely
  • What Do We Know About the Servitization of Manufacturing: Business Models and Global Trends?
    South China University of Technology, April 2015 - Andy Neely
  • Innovating Your Service Business Model: The Capabilities to Succeed, 5th Karlsruhe Service Summit, Karlsruhe, February 2015 - Andy Neely
  • Services typology – a classification model for product-service  offerings
    Speaker at the Buns and Talks, Cambridge University, 17th April 2015 - Veronica Martinez
  • Pricing services in an emergent market
    Cambridge Service Alliance Community of Interest Meeting, Zoetis, London, 14th April - Veronica Martinez
  • Building your Action Research
    EPSRC  Research Methodology Workshop, Institute for Manufacturing, University of Cambridge, UK, 10th April - Veronica Martinez
  • Knowledge-based Evolution and Firm-specific Resources
    European Academy of Management (EURAM) Conference, in Valencia, Spain - Stefano Miraglia, Andrew Davies and Andrea Prencipe
2014
  • How data play a role in optimising and improving Services in CSNs
    2014 Frontiers in Service Conference 2014 - Mohamed Zaki and Andy Neely
  • Optimising Asset Management within Complex Service Networks: The Role of Data
    Mohamed Zaki and Andy Neely, 2014 EurOMA Conference.
  • Innovating Your Business Model for Service Success
    International Society for Service Innovation Professionals, October (2014) - Andy Neely
  • Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
    Jingchen Hou and Andy Neely, 2014 EurOMA Conference.
  • Impact of firm characteristics on survival: an empirical analysis in the context of service strategies
    Ornella Benedettini, Morgan Swink and Andy Neely, 2014 EurOMA Conference
  • Knowledge-based Evolution and Firm-Specific Resources
    Academy of Management Annual Meeting, 1-5 August, Philadelphia, PA, USA
  • Knowledge-based Evolution and Firm-specific Resources
    European Academy of Management (EURAM) Conference, in Valencia, Spain - Stefano Miraglia, Andrew Davies and Andrea Prencipe
  • Innovate Your Business Model By Making the Shift to Services: New Roles for Big Data and Analytics
    2nd AIMP Congress, in Eindhoven, on Marketing in a Disruptive World April 2014 - Andy Neely
  • Value Creation and Value Capture in Business Ecosystems
    presentation to IBM’s Disruptive Business Platforms Community, London, 22 May 2014 - Stefano Miraglia
  • Service Offering and Financial Performance: The Role of Company Characteristics 
    25th Annual POMS conference, 2014, Atlanta - Ornella Benedettini, Morgan Swink and Andy Neely
  • Accountability Through Life: Definitions, Concepts and Constructs
     25th Annual POMS conference, Atlanta, 2014 - Andy Neely
  • The Performance Impact of Service Business Models and Innovation Strategy
    25th Annual POMS conference, Atlanta - Ivanka Visnjic, F Wiengarten and Andy Neely 
  • How data play a role in optimising and improving Services in CSNs 
    To be presented at 2014 Frontiers in Service Conference 2014 - Mohamed Zaki and Andy Neely
  • Optimising Asset Management within Complex Service Networks: The Role of Data
  • Mohamed Zaki and Andy Neely, Paper submitted and accepted to 2014 EurOMA Conference.
  • Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
    Jingchen Hou and Andy Neely, Paper submitted and accepted to 2014 EurOMA Conference.
  • Fifty Great Service Innovations
    Cambridge Service Week, Cambridge, September (2014) - Andy Neely
  • The Servitization of Manufacturing: Innovating Your Business Model
    EurOMA Service Operations Management Forum, Tilburg, September (2014) - Andy Neely
  • Next Generation Performance Measurement and Management: The Big Data Revolution
    PMA2014 Conference, Aarhus, Denmark, June (2014) - Andy Neely 
  • The Shift to Services: Insights from the Cambridge Service Alliance
    Royal Society, BAE Systems/ESRC seminar, October (2014) - Andy Neely
  • Strategic Performance Management: Managing Performance in a Turbulent Age
    PMA2014 Conference, Aarhus, Denmark, June (2014) - Andy Neely
  • Report on Business Services
    European Commission Enterprise Policy Group, June.
  • Business Services in Europe: Raising the Game
    European Commission, Brussels, January (2014) - Andy Neely
  • Innovate Your Business Model By Making the Shift to Services: New Roles for Big Data and Analytics
    2nd AIMP Congress, in Eindhoven, on Marketing in a Disruptive World April 2014 - Andy Neely
2013
    • Business Model Design in an Ecosystem Context
      Claire Weiller and Andy Neely - British Academy of Management Conference, Liverpool, UK, 10-12 September 2013
    • The Rise of High Performance Analytics and Big Data: Fresh Opportunities for Customer Insights?
      Nicholas Barbon Lecture Series, Chartered Insurance Institute, London, April 2013 - Andy Neely
    • Global Trends in Manufacturing
      Europe-China HVEN Workshop, Hangzhou, China, April 2013 - Andy Neely
    • Innovating Your Business Model: Making the Shift to Services 
      The Europe-China HVEN International Workshop, Harbin, China, April 2013 - Andy Neely
    • How to capitalise on the transformative power of service innovation for structural change
      Workshop organised by the European Commission’s Enterprise and Industry Directorate-General held in Belfast, Ireland - Ivanka Visnjic
    • Servitization of Manufacturing
      Andy Neely spoke to a meeting of the Royal Aeronautical Society, London
    • Service business model innovation
      'Service and Support' Conference organised by Neovia Logistics, part of the Caterpillar organisation, January 2013
       - Andy Neely
    2012
    • R&D and innovation in services (INNOSERV)
      OECD NESTI-TIP conference, held in December 2012 - Ivanka Visnjic
    • Business Model Innovation for Support Services
      Defence Forum for Market Analysts, Naples, Italy, November 2012 - Andy Neely
    • Big Data and Analytics: Managing Performance In Turbulent Times 
      Platon Conference, Stockholm, Sweden, October, 2012 - Andy Neely
    • The Servitization of Manufacturing: An International Perspective
      KDI 2012 conference on Changes in Industrial Landscape and the Future of the Service Economy, Seoul, Korea, October, 2012 - Andy Neely
    • Big Data and Analytics: Managing Performance In Turbulent Times 
      Platon Conference, Copenhagen, Denmark, October, 2012 - Andy Neely
    • Competing Beyond the Network Effects: A Business Model Perspective on Competitive Dynamics in Platform Markets
      Strategic Management Society (SMS) Conference, Prague, September 2012 - Ivanka Visnjic
    • From Process to Promise – How Complex Service Providers are Opening their Business Models to Deliver Sustainable Growth
      Haas School of Business, Berkeley, UK, September 2012 - Ivanka Visnjic
    • Manufacturing Business Model Innovation: The Shift to Services
      BAE Systems, Service Excellence Community of Practice, September, 2012 - Andy Neely
    • Reflections on PMA2012
      PMA2012 Conference, University of Cambridge, July 2012 - Andy Neely
    • Innovating the business model to compete in the world of complex services
      at Innovation in business processes event held at the Royal Academy of Engineering, July 2012 - Ivanka Visnjic
    • The Challenges of Corporate Financial Reporting
      Oracle/Accenture webcast, June 2012 - Andy Neely
    • The Shift to Services: Trends, Challenges and Opportunities 
      Alcatel Lucent, Antwerp, Belgium, June 2012 - Andy Neely
    • Managing Performance in Turbulent Times
      Engineering Management Track Featured Speaker, IIE Annual Conference and Expo 2012, Orlando, May 2012 - Andy Neely
    • The changing nature of service innovation and policy implications
      Expert panel workshop in Paris as part of the INNOSERV project.- Ivanka Visnjic
    • The Shift to Services: Trends, Challenges and Opportunities
      ABB Research Labs, Ladenburg, Germany, May 2012 - Andy Neely
    • Managing Performance in Turbulent Times
      2012 IIE Annual Conference and Expo 2012 Orlando in May 2012 - Andy Neely
    • The industrial race - From products to solutions 
      Aalto University, Finland, 2012 - Andy Neely
    • Big Data and Analytics: Changing the Face of Business Performance Measurement
      IBM Academic Days Conference, Frankfurt, May 2012 - Andy Neely
    • The Shift to Services: Trends, Challenges and Opportunities
      IBM Community: Patterns for Disruptive Business Platforms, May 2012 - Andy Neely
    • The Shift to Services: Trends, Challenges and Opportunities 
      The Industrial Race - From Products to Solutions, Aalto University, March 2012 - Andy Neely
    • Keynote address' at ServDes 2012
      the service design and innovation conference, Laurea University of Applied Sciences, Helskinki, Feb 2012, - Chris Pearson
    2011
    • Open Innovation for Services (Health and Wellness)
      at a workshop held at Downing College University of Cambridge in late 2011 - Michael Barrett
    • Global, National, Regional and Local – Differing Perspectives and the Future of UK Manufacturing
      Rustat Conference, Jesus College, Cambridge, November 2011 - Andy Neely
    • The Shift to Services: A Perspective from the Cambridge Service Alliance
      BAE Systems Service and Support Conference, Farnborough, December 2011 - Andy Neely
    • How complex service providers use business model innovation to deliver sustainable growth
      10th Round Table on Service Innovation, Servinno, Antwerpen, Belgium, 20 October 2011 - Ivanka Visnjic.
    • Managing Performance in Turbulent Times
      Xing Controllers Forum, Dusseldorf, October 2011 - Andy Neely.
    • The Servitization of Manufacturing: Research Trends and Opportunities
      XIX Sculoa AiLG in Ingegneria Gestionale, Bressanone, Italy, September 2011- Andy Neely
    • Measuring Production Management Performance and Costs
      Access Network Special Interest Group Symposium, Cambridge, September 2011 - Andy Neely.
    • Managing Performance in a Turbulent World
      Business Performance Summit, World Trade Group, Berlin, September 2011 - Andy Neely.
    • From Processes to Promises - How complex service providers use business model innovation to deliver sustainable growth
      Service Alliance Business Model Research, presented at Service Week Industry Day Event, 21 September 2011 - Professor Andy Neely, Dr Ivanka Visnjic, Cambridge Service Alliance.
    • The Servitization of Manufacturing: A Longitudinal Study of Global Trends
      Keynote speech by Andy Neely to the European Service Innovation Think Tank, London, May 17th 2011.
    • Understanding of Value and the Future of Co-Creating Value
      keynote presentation by Irene Ng, at the 4th Annual SID Seminar, 4 May 2011, Laurea Leppävaara, Helsinki - audio file.
    • Thinking Differently: Beyond ‘Servitization’ and Support Engineering – the case of Rolls Royce
      invited presentation by Irene Ng and Steve Marlowe (Head of Services Research and Development, Rolls Royce) at the 4th Annual SID Seminar, 4 May 2011, Laurea Leppävaara, Helsinki.
    • Changing Industrial Value Chains: Unlocking Potential for Innovation and Knowledge Development through Partnerships
      keynote presentation at the PRO INNO Europe Partnering Event, 5-7 April 2011, Munich, Germany.
    • Unity in Diversity: Electronic Patient Record Use in Multidisciplinary Practice
      Invited talk by Michael Barrett - to Stanford University, as part of a joint seminar to Work Technology and Organization as well as Science Technology and Society.
    • Asset Health Management Technologies and their Use within Servitization of Manufacturing Strategies
      invited talk by Ornella Benedettini at the Expert Workshop ‘Integration of Technology and Services’.
    • Integration of technology and services
      presentation by Ornella Benedittini at the PRO INNO Europe EPISIS Project, Stuttgart, March 2011.
    2010

                     

                     

                    Cambridge Service Alliance

                    Welcome to the Cambridge Service Alliance…

                    • a unique global alliance between leading businesses and universities;
                    • bringing together the world's leading firms and academics;
                    • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

                    Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

                    RSS Feed Latest news

                    Podcast Interview with Deputy Director Dr Mohamed Zaki

                    Jul 20, 2017

                    In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

                    Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

                    Jul 17, 2017

                    July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

                    Podcast - The Fallacy of the Net Promoter Score

                    Jul 17, 2017

                    In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

                    Webinar - Business Ecosystems - Classification Model

                    Jul 10, 2017

                    10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

                    EurOMA Conference

                    Jul 06, 2017

                    Chara Makri attended the 24th EurOMA Conference in Edinburgh to participate in the doctoral seminar and present her paper at the main conference.

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