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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Our Team

  1. Staff
  2. PhD Students
  3. Visitors

Staff

Jacqueline Brown
  • Programme Management
01223 766316
Dr Jinchen Hou
  • Research Associate
Dr Veronica Martinez
  • Senior Research Associate
01223 766141
Professor Duncan McFarlane
  • Professor of Industrial Information Engineering
01223 338069
Professor Andy Neely
  • Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge
  • Head of Institute for Manufacturing (IfM)
  • Head of the Manufacturing and Management Division of the University of Cambridge
  • Founding Director, Cambridge Service Alliance
  • Royal Academy of Engineering Professor of Complex Services
01223 765608
Dr Ajith Parlikad
  • Senior Lecturer
01223 765606
Dr Florian Urmetzer
  • Senior Research Associate
+44 1223 766141
Dr Chander Velu
  • University Lecturer in Economics of Industrial Systems
01223 765879
Angela Walters
  • Communications Officer
01223 768208
Dr Mohamed Zaki
  • Deputy Director, Cambridge Service Alliance
01223 732614

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

A Systems Perspective on Business Model Evolution

Jun 15, 2017

June Paper Release on ‘A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India’ by Chander Velu

Customer Satisfaction Scores Hide Problems

Jun 12, 2017

Marketing Week Article by Mohamed Zaki, 12 June 2017, on Customer Satisfaction Scores.

Webinar - Exploring the Journey to Services - Veronica Martinez

Jun 12, 2017

12 June 2017 - Exploring the Journey to Services - Veronica Martinez

Latest Alliance Newsletter - June 2017

Jun 01, 2017

June 2017 Cambridge Service Alliance Newsletter

Seminar on Co-Creation in Living Labs - Italy

May 18, 2017

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

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