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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

Past Events

Community of Interest Meeting - November - Big Data and Privacy from Nov 29, 2016 11:00 AM to Nov 30, 2016 04:00 PM Cambridge, UK,
COMMUNITY OF INTEREST MEETING
Making the Shift to Services - Two Day Executive Workshop from Nov 23, 2016 01:50 PM to Nov 24, 2016 01:50 PM Institute for Manufacturing, Cambridge, UK,
Growing Your Service Business in an Age of Digital Disruption - Industry Day Conference Oct 11, 2016 from 09:00 AM to 05:00 PM Moller Centre, Cambridge,
Industry conference on 'Growing your service business in an age of digital disruption', held during Cambridge Service Week 2016, on Tuesday 11 October 2016, Moller Centre, Cambridge, UK
Cambridge Service Week 2016 from Oct 05, 2016 09:00 AM to Oct 12, 2016 05:30 PM Cambridge,
Service Week - Academic Event - SERVICES IN AN AGE OF DIGITAL DISRUPTION from Oct 05, 2016 08:45 AM to Oct 06, 2016 04:20 PM IfM,
2016 Service Week - Academic Conference SERVICES IN AN AGE OF DIGITAL DISTRUPTION
Community of Interest Meeting - July 2016 from Jul 12, 2016 11:00 AM to Jul 13, 2016 05:00 PM Caterpillar - Edwards Demo & Learning Center, Peoria, IL 61528, USA,
COMMUNITY OF INTEREST MEETING - open to partner companies only.
Webinar - Analysis of Health Service Stakeholder Networks: Insight from Social Media Mar 14, 2016 from 02:30 PM to 03:00 PM
Webinar on Analysis of Health Service Stakeholder Networks: Insight from Social Media
Webinar on Critical Success Factors Feb 08, 2016 from 02:30 PM to 03:00 PM Cambridge,
Manufacturing Analytics: The role of Big Data in the Future of Manufacturing Feb 01, 2016 from 09:00 AM to 05:00 PM IfM Cambridge,
Cambridge Big Data-EPSRC Collaborative Workshop
Webinar - Innovating Your Business Model: The Capability Assessment Tool Jan 11, 2016 from 02:30 PM to 03:00 PM
Webinar - 11 January 2016
Transition Towards a Data-Driven Business Model (DDBM) Dec 14, 2015 10:25 AM
How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services? Nov 16, 2015 from 02:30 PM to 03:00 PM
Community of Interest Meeting Nov 09, 2015 from 09:00 PM to 05:30 PM Cambridge,
Service Week 2015 - Partners Day Oct 07, 2015 from 09:00 AM to 05:00 PM Cambridge,
Creating Value Through Customer Services - Conference Oct 06, 2015 from 09:00 AM to 05:00 PM Cambridge,
Service Week 2015 - Academic Conference from Oct 01, 2015 09:00 AM to Oct 02, 2015 05:00 PM Cambridge,
Seminar - Behavioral Experimental Approaches for Service Research Sep 30, 2015 from 02:00 PM to 03:30 PM IfM - Seminar Room 1,
Seminar: Behavioral Experimental Approaches for Service Research By Prof. Rohit Verma from Cornell University, USA
Taiwan - Manufacturing Servitization Programme from Aug 24, 2015 01:35 PM to Aug 27, 2015 01:35 PM Cambridge,
Customised Executive Education Programme
Community of Interest Meeting Jul 14, 2015 from 09:00 PM to 05:30 PM Chicago, USA,
Through-Life Accountability: Managing Complex Services Jun 08, 2015 01:35 PM Cambrdige,
Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation May 11, 2015 01:45 PM Cambridge,
The Cambridge Service Design Programme - Making the Shift to Services from May 06, 2015 09:00 AM to May 07, 2015 05:30 PM Cambridge,
Webinar - Electric Vehicle Rental Services Apr 20, 2015 from 02:30 PM to 03:00 PM
Community of Interest Meeting Apr 13, 2015 from 09:00 PM to 05:30 PM London,
Webinar - Key Considerations in Asset Management Design Mar 09, 2015 from 02:30 PM to 03:00 PM
Community of Interest Meeting from Feb 25, 2015 09:00 AM to Feb 26, 2015 07:30 PM Cambridge,
Webinar - Impact of Firm Characteristics on Survival Feb 09, 2015 from 02:30 PM to 03:00 PM
Cambridge Service Week 2014 from Sep 23, 2014 12:50 PM to Sep 27, 2014 12:50 PM Cambridge,

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

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