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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Resources

Books ImageReports and Books,  written by members of the Cambridge Service Alliance.






Presentations ImageDetails of Presentations and Keynotes given by members of the Cambridge Service Alliance, showing key research, education and impact of work underway.

 

 

 

 

Papers ImagePapers written on the research activities being undertaken within the Alliance.






AV ImageMaterials released in audio or visual format are also available. We have Videos which explain the Cambridge Service Alliance and its work. We have Podcasts on various research activities, as well as Webinars which include a presentation of research work.

 

 

 

 

 

If you have any queries about materials available from the Alliance's work please .

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

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