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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Video - Introduction to the Cambridge Service Alliance

Video explaining the Cambridge Service Alliance

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Webinar - Social Networks and Stakeholder Networks

In this April 2016 Webinar Professor Andy Neely, Director of the Alliance, and Head of the Institute for Manufacturing, revisits original Alliance research into Ecosystems and introduces the Ecosystem Mapping Tool.

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Latest Executive Briefing

'Seven Critical Success Factors in the Shift to Services' is the latest Executive Briefing by the Alliance. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. This briefing has been co-authored by members of the Alliance partner organisations. Click on the link to find out more, including links to podcast interviews with some of the authors.

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Video - What is the Future of Servitization

Many manufacturing firms are choosing to adopt or partly introduce a service-based model to create new and longer-term revenue streams. But how will servitization evolve in the future and how will it affect businesses and consumers? Andy Neely, Head of the Cambridge Service Alliance, explains what servitization is and what opportunities it will create for manufacturers in the future.

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Latest Alliance Newsletter

The Alliance produces regular email newsletter updates of activities, research and events. Here you can view current and previous editions of the Cambridge Service Alliance Newsletter.

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Video - How Can Big Data Create Value?

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service Alliance

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Podcast - 7 Critical Success Factors in the Shift to Services

Podcast interviews with authors of the latest Executive Briefing 'Seven Critical Success Factors in the Shift to Services'

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Upcoming events

Cambridge Service Week 2016

Oct 06, 2016

Cambridge

Making the Shift to Services - Two Day Executive Workshop

Nov 23, 2016

Institute for Manufacturing, Cambridge, UK

Upcoming events


Blog

Read the latest Blogs from The Cambridge Service Alliance

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM, Pearson, Zoetis and the University of Cambridge.

RSS Feed Latest news

Engineering Services - Unpacking Value Exchange

Apr 26, 2016

April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez

Enabling the 4th Industrial Revolution

Apr 18, 2016

Article by Andy Neely appears in Field Service News, Issue 11, March/April 2016

EuBC Research Award 2016 - Florian Urmetzer

Apr 15, 2016

EuBC Research Award 2016 awarded to Dr Florian Urmetzer.

Webinar - Mapping Ecosystems: Identifying Service Innovations Tool

Apr 11, 2016

11 April 2016 - Mapping Ecosystems: Identifying Service Innovations Tool - Prof Andy Neely

Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain

Apr 08, 2016

Interview with author, Jinchen Hou, on the white paper 'Supplying Innovation: unlocking innovative behaviours in the supply chain', co-authored with IBM.

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