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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Video - Introduction to the Cambridge Service Alliance

Video explaining the Cambridge Service Alliance

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Webinar - Seven Critical Success Factors in the Shift to Services

In this webinar Veronica Martinez explains each of the 7 Critical Success Factors outlined in the recent executive briefing.

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Latest Executive Briefing

'Seven Critical Success Factors in the Shift to Services' is the latest Executive Briefing by the Alliance. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. This briefing has been co-authored by members of the Alliance partner organisations. Click on the link to find out more, including links to podcast interviews with some of the authors.

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Video - What is the Future of Servitization

Many manufacturing firms are choosing to adopt or partly introduce a service-based model to create new and longer-term revenue streams. But how will servitization evolve in the future and how will it affect businesses and consumers? Andy Neely, Head of the Cambridge Service Alliance, explains what servitization is and what opportunities it will create for manufacturers in the future.

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Latest Alliance Newsletter

The Alliance produces regular email newsletter updates of activities, research and events. Here you can view current and previous editions of the Cambridge Service Alliance Newsletter.

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Video - How Can Big Data Create Value?

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service Alliance

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Podcast - 7 Critical Success Factors in the Shift to Services

Podcast interviews with authors of the latest Executive Briefing 'Seven Critical Success Factors in the Shift to Services'

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Upcoming events

Making the Shift to Services - Two Day Executive Workshop

Mar 16, 2016

Institute for Manufacturing, Cambridge, UK

Cambridge Service Week 2016

Oct 06, 2016

Cambridge

Upcoming events


Blog

Read the latest Blogs from The Cambridge Service Alliance

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM, Pearson, Zoetis and the University of Cambridge.

RSS Feed Latest news

Webinar - Seven Critical Success Factors in the Shift to Services

Feb 09, 2016

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'

Manufacturing Analytics Workshop

Feb 01, 2016

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 Feb 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.

Video from Veronica Martinez on Servitization

Feb 01, 2016

In this latest video by Dr Veronica Martinez she explains the need for servitization.

Podcast - Seven Critical Success Factors - Authors Podcast

Jan 24, 2016

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.

Podcast on Seven Critical Success Factors

Jan 23, 2016

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing

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