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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Video - Introduction to the Cambridge Service Alliance

Video explaining the Cambridge Service Alliance

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Webinar - Innovating Your Business Model: The Capability Assessment Tool

In this webinar Andy Neely revisits original Alliance research, which set out to answer the question - “what capabilities do firms need to successfully innovate their business model for services and solutions”, and introduces the Cambridge capability assessment framework.

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Latest Executive Briefing

'Seven Critical Success Factors in the Shift to Services' is the latest Executive Briefing by the Alliance. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. This briefing has been co-authored by members of the Alliance partner organisations. Click on the link to find out more, including links to podcast interviews with some of the authors.

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Video - What is the Future of Servitization

Many manufacturing firms are choosing to adopt or partly introduce a service-based model to create new and longer-term revenue streams. But how will servitization evolve in the future and how will it affect businesses and consumers? Andy Neely, Head of the Cambridge Service Alliance, explains what servitization is and what opportunities it will create for manufacturers in the future.

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Latest Alliance Newsletter

The Alliance produces regular email newsletter updates of activities, research and events. Here you can view current and previous editions of the Cambridge Service Alliance Newsletter.

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Video - How Can Big Data Create Value?

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service Alliance

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Podcast - 7 Critical Success Factors in the Shift to Services

Podcast interviews with authors of the latest Executive Briefing 'Seven Critical Success Factors in the Shift to Services'

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Upcoming events

Making the Shift to Services - Two Day Executive Workshop

Mar 16, 2016

Institute for Manufacturing, Cambridge, UK

Cambridge Service Week 2016

Oct 06, 2016

Cambridge

Upcoming events


Blog

Read the latest Blogs from The Cambridge Service Alliance

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM, Pearson, Zoetis and the University of Cambridge.

RSS Feed Latest news

Video from Veronica Martinez on Servitization

Feb 01, 2016

In this latest video by Dr Veronica Martinez she explains the need for servitization.

Podcast - Seven Critical Success Factors - Authors Podcast

Jan 24, 2016

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.

Podcast on Seven Critical Success Factors

Jan 23, 2016

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing

Seven Critical Success Factors in the Shift to Services

Jan 21, 2016

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith

Webinar - Innovating Your Business Model: The Capability Assessment Tool

Jan 12, 2016

11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely

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