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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Video - Introduction to the Cambridge Service Alliance

Video explaining the Cambridge Service Alliance


Webinar - Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain

In this May 2016 Webinar Jingchen Hou and Keith Wishart discuss the recent paper from the Alliance, ‘Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain’


Latest Executive Briefing

'Seven Critical Success Factors in the Shift to Services' is the latest Executive Briefing by the Alliance. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. This briefing has been co-authored by members of the Alliance partner organisations. Click on the link to find out more, including links to podcast interviews with some of the authors.


Video - What is the Future of Servitization

Many manufacturing firms are choosing to adopt or partly introduce a service-based model to create new and longer-term revenue streams. But how will servitization evolve in the future and how will it affect businesses and consumers? Andy Neely, Head of the Cambridge Service Alliance, explains what servitization is and what opportunities it will create for manufacturers in the future.


Latest Alliance Newsletter

The Alliance produces regular email newsletter updates of activities, research and events. Here you can view current and previous editions of the Cambridge Service Alliance Newsletter.


Video - How Can Big Data Create Value?

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service Alliance


Podcast - 7 Critical Success Factors in the Shift to Services

Podcast interviews with authors of the latest Executive Briefing 'Seven Critical Success Factors in the Shift to Services'


Upcoming events

Community of Interest Meeting - July 2016

Jul 12, 2016

Caterpillar - Edwards Demo & Learning Center, Peoria, IL 61528, USA

Cambridge Service Week 2016

Oct 06, 2016


Making the Shift to Services - Two Day Executive Workshop

Nov 23, 2016

Institute for Manufacturing, Cambridge, UK

Upcoming events


Read the latest Blogs from The Cambridge Service Alliance

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Florian Presents at ITEC 2016

May 17, 2016

Florian Urmetzer presented at ITEC 2016 on 'Value and Innovation in Ecosystems'

Facilitating co-creation in living labs: The JOSEPHS study

May 15, 2016

May paper on 'Facilitating co-creation in living labs: The JOSEPHS study', by Katharina Greve, Veronica Martinez, Julia Jonas, Andy Neely and Kathrin Möslein

Upcoming Webinar for Policy Makers

May 15, 2016

Invite for Policy Makers to attend a Webinar on 'Facilitating Co-creating in Living Labs: The JOSEPHS study'. 1 July 2016 at 11.00.

Podcast - More Services More Value for Manufacturing Firms

May 13, 2016

In a new podcast Dr Florian Urmetzer explains how value is defined in modern manufacturing processes and why more and more firms are providing services alongside traditional product offerings but how they in turn need to be more in tune with their customer’s needs.

2016 POMS CSO Mini-Conference

May 09, 2016

Details and Material from the 2016 POMS College of Service Operations Mini Conference, organised by Ornella Benedettini and Liana Victorino.

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