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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Video - Introduction to the Cambridge Service Alliance

Video explaining the Cambridge Service Alliance


Webinar - Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain

In this May 2016 Webinar Jingchen Hou and Keith Wishart discuss the recent paper from the Alliance, ‘Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain’


Latest Executive Briefing

'Seven Critical Success Factors in the Shift to Services' is the latest Executive Briefing by the Alliance. It identifies the seven critical success factors (CSFs) in order to deliver services successfully and gives firms a set of key actions to do this. This briefing has been co-authored by members of the Alliance partner organisations. Click on the link to find out more, including links to podcast interviews with some of the authors.


Video - What is the Future of Servitization

Many manufacturing firms are choosing to adopt or partly introduce a service-based model to create new and longer-term revenue streams. But how will servitization evolve in the future and how will it affect businesses and consumers? Andy Neely, Head of the Cambridge Service Alliance, explains what servitization is and what opportunities it will create for manufacturers in the future.


Latest Alliance Newsletter

The Alliance produces regular email newsletter updates of activities, research and events. Here you can view current and previous editions of the Cambridge Service Alliance Newsletter.


Video - How Can Big Data Create Value?

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service Alliance


Podcast - 7 Critical Success Factors in the Shift to Services

Podcast interviews with authors of the latest Executive Briefing 'Seven Critical Success Factors in the Shift to Services'


Upcoming events

Cambridge Service Week 2016

Oct 05, 2016


Making the Shift to Services - Two Day Executive Workshop

Nov 23, 2016

Institute for Manufacturing, Cambridge, UK

Upcoming events


Read the latest Blogs from The Cambridge Service Alliance

Read more

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Customer Experience Analytics - Marketing Science Institute Award

Aug 06, 2016

Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.

Critical Incidents in Complex Service Contracts

Jul 21, 2016

July paper on 'Critical Incidents in Complex Service Contracts: Human Causes and Means of Prevention' by Chara Makri and Andy Neely

Webinar - Service in the platform context

Jul 18, 2016

July Webinar on 'Service in the Platform Context: A review of the state of the art' by Xia Han

Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company

Jul 18, 2016

Podcast by Katharina Greve and Veronica Martinez on her new joint research on Living Labs.

Invited talk at the BMW Summer School 'Car as a Service'

Jul 16, 2016

Invited talk to BMW Summer School on 'Car as a Service' by Florian Urmetzer.

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