Welcome to the Cambridge Service Alliance…
Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.
Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely
Research Grants Target CX Article by Marketing Science Institute.
12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely
Highlights of the latest trends in the switch to services in manufacturing companies in 2016
The September 2016 edition of the Cambridge Service Alliance Newsletter.