Welcome to the Cambridge Service Alliance…
Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.
July paper on 'Critical Incidents in Complex Service Contracts: Human Causes and Means of Prevention' by Chara Makri and Andy Neely
July Webinar on 'Service in the Platform Context: A review of the state of the art' by Xia Han
Podcast by Katharina Greve on her new joint research on Living Labs.
Calling a cab has never been easier, but launching a service platform business presents many challenges. In this podcast, Xia Han talks about his paper “Service in the platform context: a review of the state of the art”.
Webinar for Policy Makers - 'Facilitating Co-Creation in Living Labs - The Josephs Study'