Welcome to the Cambridge Service Alliance…
Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.
Evening Standard Article by Anthony Hilton - following Servcie Week 2016 Industry Day Conference
Florian Urmetzer presents his research at the CITEK16 conference.
3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri
Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely
Research Grants Target CX Article by Marketing Science Institute.