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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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Find out what the Alliance has been working on:

Business Ecosystems: Towards a Classification Model

Business Ecosystems: Towards a Classification Model

April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez

Business Ecosystems: Towards a Classification Model - Read More…

Exploring the Journey to Services - Podcast Interview

Exploring the Journey to Services - Podcast Interview

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Exploring the Journey to Services - Podcast Interview - Read More…

Service Excellent Programme Delivered to Veolia

Service Excellent Programme Delivered to Veolia

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

Service Excellent Programme Delivered to Veolia - Read More…

Exploring the Journey to Services

Exploring the Journey to Services

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Exploring the Journey to Services - Read More…

Webinar - The Ecosystems Value Framework

Webinar - The Ecosystems Value Framework

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer

Webinar - The Ecosystems Value Framework - Read More…

Risks of Outcome-Based Service Contracts

Risks of Outcome-Based Service Contracts

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

Risks of Outcome-Based Service Contracts - Read More…

Service Week 2017 - Bridging to 'new' service technology

Service Week 2017 - Bridging to 'new' service technology

Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.

Service Week 2017 - Bridging to 'new' service technology - Read More…

New Pro-Vice-Chancellor Role for Professor Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

New Pro-Vice-Chancellor Role for Professor Andy Neely - Read More…

Leadership in the Age of Digital Disruption

Leadership in the Age of Digital Disruption

In an article for The Manufacturer, Professor Andy Neely takes a look at the five key issues manufacturing industry leaders should focus on if they want to survive in the age of digital disruption.

Leadership in the Age of Digital Disruption - Read More…

Webinar on Classification of Noisy Data

Webinar on Classification of Noisy Data

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

Webinar on Classification of Noisy Data - Read More…

Presentations to the ATOS for Gold programme

Presentations to the ATOS for Gold programme

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.

Presentations to the ATOS for Gold programme - Read More…

Service platform design

Service platform design

Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Denmark in January.

Service platform design - Read More…

Service and Solutions in an Age of Digitally Enabled Platforms

Service and Solutions in an Age of Digitally Enabled Platforms

Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask

Service and Solutions in an Age of Digitally Enabled Platforms - Read More…

Podcast on Ecosystems Value Framework

Podcast on Ecosystems Value Framework

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Podcast on Ecosystems Value Framework - Read More…

SOM Forum Presentation on Co-Creation

SOM Forum Presentation on Co-Creation

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.

SOM Forum Presentation on Co-Creation - Read More…

Webinar - Customer Loyalty Predictive Model

Webinar - Customer Loyalty Predictive Model

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Customer Loyalty Predictive Model - Read More…

Webinar - Feedback from the Frontline

Webinar - Feedback from the Frontline

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Webinar - Feedback from the Frontline - Read More…

What is Servitization in Manufacturing Webinar

What is Servitization in Manufacturing Webinar

Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.

What is Servitization in Manufacturing Webinar - Read More…

Ecosystems Value Framework Paper

Ecosystems Value Framework Paper

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

Ecosystems Value Framework Paper - Read More…

Customer Experience Analytics - Data Insights Cambridge Event

Customer Experience Analytics - Data Insights Cambridge Event

Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016

Customer Experience Analytics - Data Insights Cambridge Event - Read More…

December 2016 Newsletter

December 2016 Newsletter

Find the latest news from the Alliance in the December 2016 Newsletter.

December 2016 Newsletter - Read More…

Classification of Noisy Data

Classification of Noisy Data

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

Classification of Noisy Data - Read More…

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards - Read More…

Webinar - Data Diagnostic Tool

Webinar - Data Diagnostic Tool

November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki

Webinar - Data Diagnostic Tool - Read More…

Customer Loyalty Predictive Model Paper

Customer Loyalty Predictive Model Paper

The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Customer Loyalty Predictive Model Paper - Read More…

Guest speaker on Data-Driven Business Model

Guest speaker on Data-Driven Business Model

Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.

Guest speaker on Data-Driven Business Model - Read More…

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Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Upcoming events