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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Seminar on Co-Creation in Living Labs - Italy

Seminar on Co-Creation in Living Labs - Italy

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

Seminar on Co-Creation in Living Labs - Italy - Read More…

New Executive Courses on Ecosystems Strategy

New Executive Courses on Ecosystems Strategy

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017

New Executive Courses on Ecosystems Strategy - Read More…

Bridging the Co-Creation Gap

Bridging the Co-Creation Gap

May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely

Bridging the Co-Creation Gap - Read More…

Webinar - A Process for B2B Partnerships

Webinar - A Process for B2B Partnerships

8 May 2017 - A Process for B2B Partnerships: Designing to deliver capability across companies

Webinar - A Process for B2B Partnerships - Read More…

Alliance Visitor - Martin Fritze

Alliance Visitor - Martin Fritze

Welcome to Alliance Visitor, Martin P Fritze, from the Institute for Marketing and Service Research at University of Rostock in Germany.

Alliance Visitor - Martin Fritze - Read More…

UK Defence and Security Innovation Initiative Event

UK Defence and Security Innovation Initiative Event

Florian Urmetzer presents Ecosystems Mapping and Value Exchange to the UK Defence and Security Innovation Initiative.

UK Defence and Security Innovation Initiative Event - Read More…

Business Ecosystems: Towards a Classification Model

Business Ecosystems: Towards a Classification Model

April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez

Business Ecosystems: Towards a Classification Model - Read More…

ISSIP/NSF Workshop

ISSIP/NSF Workshop

Veronica Martinez invited to National Science Foundation & ISSIP event on Human-Technology Frontier for Smart Services

ISSIP/NSF Workshop - Read More…

Exploring the Journey to Services - Podcast Interview

Exploring the Journey to Services - Podcast Interview

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Exploring the Journey to Services - Podcast Interview - Read More…

Service Excellent Programme Delivered to Veolia

Service Excellent Programme Delivered to Veolia

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

Service Excellent Programme Delivered to Veolia - Read More…

Exploring the Journey to Services

Exploring the Journey to Services

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Exploring the Journey to Services - Read More…

Webinar - The Ecosystems Value Framework

Webinar - The Ecosystems Value Framework

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer

Webinar - The Ecosystems Value Framework - Read More…

Risks of Outcome-Based Service Contracts

Risks of Outcome-Based Service Contracts

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

Risks of Outcome-Based Service Contracts - Read More…

Service Week 2017 - Bridging to 'new' service technology

Service Week 2017 - Bridging to 'new' service technology

Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.

Service Week 2017 - Bridging to 'new' service technology - Read More…

New Pro-Vice-Chancellor Role for Professor Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

New Pro-Vice-Chancellor Role for Professor Andy Neely - Read More…

Leadership in the Age of Digital Disruption

Leadership in the Age of Digital Disruption

In an article for The Manufacturer, Professor Andy Neely takes a look at the five key issues manufacturing industry leaders should focus on if they want to survive in the age of digital disruption.

Leadership in the Age of Digital Disruption - Read More…

Webinar on Classification of Noisy Data

Webinar on Classification of Noisy Data

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

Webinar on Classification of Noisy Data - Read More…

Presentations to the ATOS for Gold programme

Presentations to the ATOS for Gold programme

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.

Presentations to the ATOS for Gold programme - Read More…

Service platform design

Service platform design

Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Denmark in January.

Service platform design - Read More…

Service and Solutions in an Age of Digitally Enabled Platforms

Service and Solutions in an Age of Digitally Enabled Platforms

Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask

Service and Solutions in an Age of Digitally Enabled Platforms - Read More…

Podcast on Ecosystems Value Framework

Podcast on Ecosystems Value Framework

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Podcast on Ecosystems Value Framework - Read More…

SOM Forum Presentation on Co-Creation

SOM Forum Presentation on Co-Creation

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.

SOM Forum Presentation on Co-Creation - Read More…

Webinar - Customer Loyalty Predictive Model

Webinar - Customer Loyalty Predictive Model

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Customer Loyalty Predictive Model - Read More…

Webinar - Feedback from the Frontline

Webinar - Feedback from the Frontline

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Webinar - Feedback from the Frontline - Read More…

What is Servitization in Manufacturing Webinar

What is Servitization in Manufacturing Webinar

Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.

What is Servitization in Manufacturing Webinar - Read More…

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Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Upcoming events