The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.
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Find out what the Alliance has been working on:
April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez
Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'
In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.
A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.
March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.
13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer
March 2017 Alliance Newsletter
Introduction to the Shift to Services Executive Programme - Webinar
February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely
Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.
Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.
In an article for The Manufacturer, Professor Andy Neely takes a look at the five key issues manufacturing industry leaders should focus on if they want to survive in the age of digital disruption.
13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan
Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.
Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.
Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Denmark in January.
Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask
Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.
9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki
12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer
Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.
The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.
Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016
Find the latest news from the Alliance in the December 2016 Newsletter.
November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki
Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.
November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki
The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.