The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.
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Find out what the Alliance has been working on:
February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely
Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.
13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan
Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.
Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.
In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.
9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki
12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer
Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.
The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.
Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016
December 2016 Alliance Newsletter
November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki
Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.
November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki
The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.
Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.
Evening Standard Article by Anthony Hilton - following Servcie Week 2016 Industry Day Conference
In a new series of podcasts from the Cambridge Service Alliance key speakers discuss their presentations from our one-day conference in October 2016 on ‘Growing your service business in an age of digital disruption’.
Andy Neely has been awarded the Viscount Nuffield Silver Medal for Services to Manufacturing by the IET (Institute of Engineering and Technology) Achievement Medal.
Florian Urmetzer presents his research at the CITEK16 conference.
Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'
3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri
Podcast from Chara Makri on 'Critical incidents in complex service contracts: Safety challenges and means of prevention'
Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely
Research Grants Target CX Article by Marketing Science Institute.
12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely
Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely
Highlights of the latest trends in the switch to services in manufacturing companies in 2016
The September 2016 edition of the Cambridge Service Alliance Newsletter.
Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.