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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Consulting

The Cambridge Service Alliance has a long tradition of being open to transferring knowledge gained through research into companies, and hence has helped companies to grow and advance through input. These engagements are generally specially designed for purpose and audience as well as goal.

Past engagements included the topics:

  • Workshops on business model innovation
  • Definition and development of new service offerings
  • Definition of value created and captured by services
  • Building, reviewing and extending business ecosystems
  • How to create value from data / big data from services
  • Customer feedback and emotions as well as service recovery processes
  • Transforming product companies to service companies
  • Performance measurement service businesses

In case of interest, please do and we will start a conversation on how we can help your business. 

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Seminar on Co-Creation in Living Labs - Italy

May 18, 2017

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

New Executive Courses on Ecosystems Strategy

May 15, 2017

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017

Bridging the Co-Creation Gap

May 15, 2017

May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely

Webinar - A Process for B2B Partnerships

May 08, 2017

8 May 2017 - A Process for B2B Partnerships: Designing to deliver capability across companies

Alliance Visitor - Martin Fritze

May 01, 2017

Welcome to Alliance Visitor, Martin P Fritze, from the Institute for Marketing and Service Research at University of Rostock in Germany.

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