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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Consulting

The Cambridge Service Alliance has a long tradition of being open to transferring knowledge gained through research into companies, and hence has helped companies to grow and advance through input. These engagements are generally specially designed for purpose and audience as well as goal.

Past engagements included the topics:

  • Workshops on business model innovation
  • Definition and development of new service offerings
  • Definition of value created and captured by services
  • Building, reviewing and extending business ecosystems
  • How to create value from data / big data from services
  • Customer feedback and emotions as well as service recovery processes
  • Transforming product companies to service companies
  • Performance measurement service businesses

In case of interest, please do and we will start a conversation on how we can help your business. 

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

Feb 15, 2017

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

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