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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Transforming Public Services with Open Service Platforms

Building something genuinely innovative

The credit crunch has sparked unprecedented appetite across public services to learn about the creation of platforms, such as Google’s, that will support a plethora of ‘servitised’ business models, and discussion of ‘ecosystems’, ‘freemiums’, and utility pricing is the order of the day. 

…but what are service providers transforming into?

Accordingly, almost every government organisation worth its salt is engaged in at least one ‘transformation’ programme.  But what, exactly, are they transforming to become?  For most, it seems that ‘transforming’ is really about ‘Leaning’ existing processes, or outsourcing yet more services to one of a small group of private sector companies.

 

‘Lean’ is not enough

Such efforts are merely fiddling with an outdated model of service delivery.  To take advantage of servitised business models, we will need to think more radically.
Organisations need to move from the right side to the left side of the above quadrant.

Industry-shaking research, here in Cambridge

Research undertaken here since 2008 has shaken the foundations of traditional IT services and established a new ‘Open’ IT strategy for Government.

 

 

 

What next? A component-based public service architecture

Why does the technology that underpins so many of our public services have to be so complicated and expensive, when it is now so cheap at home? Why can't it become more like Google, or Amazon? And what do we need to do about it?

An Open Platforms and Public Services Working Group is being established within Centre for Public Policy to develop a policy White Paper that will seek to engage politicians, civil servants, and the public with these, and other important questions that go right to the heart of designing and delivering public services for the future.

The paper will seek to prompt national debate and awareness about the need to build component-based public service platforms that will allow service providers to assemble bespoke services from standard ‘building blocks’.

Contact: Mark Thompson

RSS Feed Latest news

Business Ecosystems: Towards a Classification Model

Apr 20, 2017

April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez

Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

Apr 10, 2017

Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'

Exploring the Journey to Services - Podcast Interview

Mar 27, 2017

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Service Excellent Programme Delivered to Veolia

Mar 22, 2017

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

Exploring the Journey to Services

Mar 20, 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

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Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Upcoming events