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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Julia Jonas

Julia Jonas

Visiting PhD Student


Biography:

Julia M. Jonas is a research assistant and PhD student at the department for Information Systems at University Erlangen-Nuremberg in Germany. She is visiting the Cambridge Service Alliance for four weeks in March.

Her research is in stakeholder integration in service innovation, looking at the modes, effects and interdependencies of internal and external stakeholder integration in manufacturing and IT firms. Morevoer she is working on open customer integration in the project JOSEPHS - the service manufactory. This open innovation platform is a café and workshop in the center of Nuremberg, enabling open exchange between innovators and the public. 

Julia's background is in Service Management and Open Innovation. After graduating with a Master in Business Administration with a focus on Service Management from Karlstad University in Sweden, she worked as a consultant for Open Innovation in Munich.

Keywords

  • Service Innovation

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

Feb 15, 2017

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

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