skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

The Cambridge Service Design Programme - Making the Shift to Services

When May 06, 2015 09:00 AM to
May 07, 2015 05:30 PM
Where Cambridge
Contact Name
Contact Phone +44 (0)1223 768208
Add event to calendar vCal
iCal

Making the shift to services
The Cambridge Service Design Programme

 6-7 May 2015

Management Challenge

Many manufacturers want to make the shift to services, but they find themselves trapped in the world of products. Their systems, procedures and practices are all structured to support the design and delivery of products, yet increasingly their customers are demanding services and solutions. This two-day workshop will explore how to make a successful transition to services. 

Drawing on practical tools and exercises, the workshop will help you understand how
to design or redesign services that will drive your organisation’s success. It will give you new insights into: (i) how firms design and re-design services and service offerings; (ii) how prototyping a service works; (iii) what role tools, such as emotion mapping, process mapping, business model and blue printing, play in service design.

You will also be given the opportunity to design a new service and/or enhance one of your organisation’s existing services. As well as delivering a practical toolkit, the workshop will help you deliver direct business benefit through service design.

Topics include:
• Design thinking for service design
• Understanding the ecosystem – raising your strategic horizons
• Crafting the business model – focusing on your customer’s outcomes
• Innovating the value delivery system – aligning resources and partners
• Service emotion – identifying and managing the customer’s emotion journey
• The role of big data in both optimising service delivery and designing better solutions.

Practical Focus:
The tutors have a highly engaging and interactive teaching style. The team has delivered workshops to a host of clients in the public and private, manufacturing and service sectors. Through this workshop the team aims to equip participants with a robust set of tools and techniques that they can apply in their own organisations to improve the efficiency and effectiveness of their own businesses.  It will - 

• Introduce the idea of servitization, explaining the role that technology plays in the servitization of manufacturing.
• Illustrate different approaches to servitization and the pros and cons of each approach.
• Provide you with a practical framework for thinking about how you can innovate your business model to make the shift to services.
• Equip you with a practical diagnostic that you can use to identify which capabilities your organisation will need to successfully make the shift to services.

For Full Programme Details and to register please click here.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

Feb 15, 2017

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

View all news