Summary
- We will explore how Agentic AI — autonomous systems powered by large language models — is redefining service interactions.
- From scale-ups building new frameworks to global companies deploying agents for customer experience and internal operations, we’ll dive into real-world use cases, research frontiers, and social impact.
- We’ll also reflect on key takeaways from QUIS19, the leading research conference on service excellence, recently held in Rome — and share a preview of QUIS20, which the CSA team will proudly host in Cambridge.
Speakers
Mohamed Zaki, Deputy Director, Cambridge Service Alliance
Kate Loshkareva, Partnership Manager, Cambridge Service Alliance
Balaji Ramalingam, Senior Director, Analytics & Data Science AstraZeneca
Meghna Krishna, Group Chief Revenue Officer, VidoVerse & Magnifi
Matthäus Wilga, Research Collaborator, Cambridge Service Alliance
Vinod Singh, President, Concirrus
HCLTech Speaker, HCLTech
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