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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Summary

  • We will explore how Agentic AI — autonomous systems powered by large language models — is redefining service interactions.
  • From scale-ups building new frameworks to global companies deploying agents for customer experience and internal operations, we’ll dive into real-world use cases, research frontiers, and social impact.
  • We’ll also reflect on key takeaways from QUIS19, the leading research conference on service excellence, recently held in Rome — and share a preview of QUIS20, which the CSA team will proudly host in Cambridge.

Speakers

Mohamed Zaki, Deputy Director, Cambridge Service Alliance

Kate Loshkareva, Partnership Manager, Cambridge Service Alliance

Balaji Ramalingam, Senior Director, Analytics & Data Science AstraZeneca

Meghna Krishna, Group Chief Revenue Officer, VidoVerse & Magnifi

Matthäus Wilga, Research Collaborator, Cambridge Service Alliance

Vinod Singh, President, Concirrus

HCLTech Speaker, HCLTech

Register Here

 

Date: 
Thursday, 11 September, 2025 - 10:00 to 13:00
Event location: 
On-Line

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.