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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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December 2016 Newsletter

last modified Mar 01, 2017 02:04 PM
Find the latest news from the Alliance in the December 2016 Newsletter.

The December Newsletter from the Alliance is now available.  For the FULL version click here.

Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

December 2016 Newsletter

Thank You! from the Service Alliance Team

SW2016 Industry Day Outputs

Full Podcast from Industry Day with all speakers

Posters presented at SW2016

Academic Conference at SW2016

2 Day Executive Programme - Making the Shift to Services

Webinar - Data Diagnostic Tool

Podcast: Latest Trends in the Switch to Services in Manufacturing Companies

Privacy concerns discussed at Community of Interest meeting

EPSRC Institutional Sponsorship Grant 2016

Service Week in the Press

Executive Briefing - Engaging front-line employees in service innovation

Webinar - Enterprise KPIs

ServSig guest article on Customer Experience

Welcome to New PhD - Tim Pearce

Theme Update - Data and Analytics for Services

Webinar - Critical incidents in complex service contracts

Research Grants Target CX

Theme Update: Ecosystems Value Mapping and Analysis

Service Operations Management Forum

Classification of Noisy Data

IET Award for Andy Neely

Podcast on Critical Incidents in Complex Service Contracts

Blog on the future of business models for manufactures in an age of digital disruption

Theme Update - Making the Shift to Services

CITEK16 conference

Guest speaker on Data-Driven Business Model

The Fallacy of the Net Promoter Score

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Exploring the Journey to Services

Mar 20, 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Webinar - The Ecosystems Value Framework

Mar 13, 2017

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer

March 2017 Newsletter

Mar 01, 2017

March 2017 Alliance Newsletter

ServiceMax Webinar Introduced the Shift to Services Programme

Feb 23, 2017

Introduction to the Shift to Services Executive Programme - Webinar

Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Upcoming events