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developing new understanding and approaches to complex service systems

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December 2016 Newsletter

last modified Mar 01, 2017 02:04 PM
Find the latest news from the Alliance in the December 2016 Newsletter.

The December Newsletter from the Alliance is now available.  For the FULL version click here.

Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

December 2016 Newsletter

Thank You! from the Service Alliance Team

SW2016 Industry Day Outputs

Full Podcast from Industry Day with all speakers

Posters presented at SW2016

Academic Conference at SW2016

2 Day Executive Programme - Making the Shift to Services

Webinar - Data Diagnostic Tool

Podcast: Latest Trends in the Switch to Services in Manufacturing Companies

Privacy concerns discussed at Community of Interest meeting

EPSRC Institutional Sponsorship Grant 2016

Service Week in the Press

Executive Briefing - Engaging front-line employees in service innovation

Webinar - Enterprise KPIs

ServSig guest article on Customer Experience

Welcome to New PhD - Tim Pearce

Theme Update - Data and Analytics for Services

Webinar - Critical incidents in complex service contracts

Research Grants Target CX

Theme Update: Ecosystems Value Mapping and Analysis

Service Operations Management Forum

Classification of Noisy Data

IET Award for Andy Neely

Podcast on Critical Incidents in Complex Service Contracts

Blog on the future of business models for manufactures in an age of digital disruption

Theme Update - Making the Shift to Services

CITEK16 conference

Guest speaker on Data-Driven Business Model

The Fallacy of the Net Promoter Score

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Seminar on Co-Creation in Living Labs - Italy

May 18, 2017

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

New Executive Courses on Ecosystems Strategy

May 15, 2017

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017

Bridging the Co-Creation Gap

May 15, 2017

May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely

Webinar - A Process for B2B Partnerships

May 08, 2017

8 May 2017 - A Process for B2B Partnerships: Designing to deliver capability across companies

Alliance Visitor - Martin Fritze

May 01, 2017

Welcome to Alliance Visitor, Martin P Fritze, from the Institute for Marketing and Service Research at University of Rostock in Germany.

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Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Upcoming events