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developing new understanding and approaches to complex service systems

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December 2016 Newsletter

last modified Dec 12, 2016 12:14 PM
December 2016 Alliance Newsletter

The December Newsletter from the Alliance is now available.  For the FULL version click here.

Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:

December 2016 Newsletter

Thank You! from the Service Alliance Team

SW2016 Industry Day Outputs

Full Podcast from Industry Day with all speakers

Posters presented at SW2016

Academic Conference at SW2016

2 Day Executive Programme - Making the Shift to Services

Webinar - Data Diagnostic Tool

Podcast: Latest Trends in the Switch to Services in Manufacturing Companies

Privacy concerns discussed at Community of Interest meeting

EPSRC Institutional Sponsorship Grant 2016

Service Week in the Press

Executive Briefing - Engaging front-line employees in service innovation

Webinar - Enterprise KPIs

ServSig guest article on Customer Experience

Welcome to New PhD - Tim Pearce

Theme Update - Data and Analytics for Services

Webinar - Critical incidents in complex service contracts

Research Grants Target CX

Theme Update: Ecosystems Value Mapping and Analysis

Service Operations Management Forum

Classification of Noisy Data

IET Award for Andy Neely

Podcast on Critical Incidents in Complex Service Contracts

Blog on the future of business models for manufactures in an age of digital disruption

Theme Update - Making the Shift to Services

CITEK16 conference

Guest speaker on Data-Driven Business Model

The Fallacy of the Net Promoter Score

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Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

Feb 15, 2017

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

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Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events