skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Industry Day Conference - Growing Services in age of Digital Disruption

last modified Mar 14, 2016 01:34 PM
Industry conference on 'Growing your service business in an age of digital disruption', held during Cambridge Service Week 2016, on Tuesday 11 October 2016, Moller Centre, Cambridge, UK
Service Week 2016: Industry Conference - Tuesday 11 October 2016, 

Moller Centre, Cambridge, UK

Growing your service business in an age of digital disruption

The world’s economy has been under pressure for over five years. Oil prices are at record lows, stock markets are increasingly nervous and volatile, the Chinese economy is not growing as fast as it was and in today’s globally interconnected world this has spill over consequences for everyone else.

In response many large firms have concluded that this is not just another economic cycle. Digital disruption, the internet of things and big data analytics all mean the rules of the game have changed. Firms are looking for new digitally enabled business models that deliver customized solutions in response. Whether its smart health services, smart transport solutions or guaranteeing uptime, availability and output from complex equipment, the underlying themes are the same. Executives are asking:

  • How do we change the nature of our relationship with our customers, ensuring we are a trusted partner for them? 
  • How do we innovate our business model, ensuring that we focus on helping customers do their jobs better? 
  • How do we exploit digital technologies to enable this transformation?
  • And how do we manage the associated risk and organizational change?

One Day Conference

The Cambridge Service Alliance has been investigating these themes since the late 2000s. Join us as we hear from some of the world’s leading firms and organisations who have managed to successfully make the shift to services, and in doing so have successfully grown their service business speakers. We will also present insights and findings from our latest research on scaling up you service business where we are looking at the leadership capabilities required to successfully scale services.

Location/Fee

The event will held at the Møller Centre, a purpose built conference centre on the edge of the historic city of Cambridge.

The fee is £495 plus VAT which includes refreshments and lunch.

Enquiries

Holly Shaw
ifm-events@eng.cam.ac.uk,
+44 (0)1223 766141

Filed under:

RSS Feed Latest news

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

Jul 04, 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

View all news

Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Upcoming events