Moller Centre, Cambridge, UK

Growing your service business in an age of digital disruption

The world’s economy has been under pressure for over five years. Oil prices are at record lows, stock markets are increasingly nervous and volatile, the Chinese economy is not growing as fast as it was and in today’s globally interconnected world this has spill over consequences for everyone else.

In response many large firms have concluded that this is not just another economic cycle. Digital disruption, the internet of things and big data analytics all mean the rules of the game have changed. Firms are looking for new digitally enabled business models that deliver customized solutions in response. Whether its smart health services, smart transport solutions or guaranteeing uptime, availability and output from complex equipment, the underlying themes are the same. Executives are asking:

• How do we change the nature of our relationship with our customers, ensuring we are a trusted partner for them? 
• How do we innovate our business model, ensuring that we focus on helping customers do their jobs better? 
• How do we exploit digital technologies to enable this transformation?
• And how do we manage the associated risk and organizational change?

One Day Conference

The Cambridge Service Alliance has been investigating these themes since the late 2000s. Join us as we hear from some of the world’s leading firms and organisations who have managed to successfully make the shift to services, and in doing so have successfully grown their service business speakers. We will also present insights and findings from our latest research on scaling up you service business where we are looking at the leadership capabilities required to successfully scale services.

Location/Fee

The event will held at the Møller Centre, a purpose built conference centre on the edge of the historic city of Cambridge.

The fee is £495 plus VAT which includes refreshments and lunch.

Enquiries

Holly Shaw
ifm-events@eng.cam.ac.uk,
+44 (0)1223 766141