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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

It was a pleasure to be invited by HCLTech to the Financial Times Breakfast Roundtable and to co-facilitate a discussion with Murad Ahmed on the future of AI Agents in driving innovation across different services, the workplace, and customer experience.

A fantastic opportunity to connect with Ian C, Qasim Ali, Apoorv Kashyap, Rajesh Gupta and Paul Vazhappilly, discussing their impressive AI agentic initiatives and the challenges they navigate across their perspective sectors.

It was truly engaging and thought-provoking discussion!  Exciting times ahead for AI-driven transformation—looking forward to continuing these conversations!

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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