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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

February 2025

Mohamed was invited to teach at the Master in International Marketing & Sales Communication - IULM for the 6th edition

While he was there he held his lessons with the title:

Servitization & New Marketing Trends

What did the students learn?

  • How the new technologies such as AI, robots and virtual reality and the new business models are changing the way companies interact with their customers.
  • How the managers are finding new ways to desin customer experiences across digital, physical and social spaces.
  • The course incoporate the practica use of frameworks and methods developed in Cambridge that have been tested with over 100 companies worldwide

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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