2014
- How data play a role in optimising and improving Services in CSNs
2014 Frontiers in Service Conference 2014 - Mohamed Zaki and Andy Neely - Optimising Asset Management within Complex Service Networks: The Role of Data
Mohamed Zaki and Andy Neely, 2014 EurOMA Conference. - Innovating Your Business Model for Service Success
International Society for Service Innovation Professionals, October (2014) - Andy Neely - Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
Jingchen Hou and Andy Neely, 2014 EurOMA Conference. - Impact of firm characteristics on survival: an empirical analysis in the context of service strategies
Ornella Benedettini, Morgan Swink and Andy Neely, 2014 EurOMA Conference - Knowledge-based Evolution and Firm-Specific Resources
Academy of Management Annual Meeting, 1-5 August, Philadelphia, PA, USA - Knowledge-based Evolution and Firm-specific Resources
European Academy of Management (EURAM) Conference, in Valencia, Spain - Stefano Miraglia, Andrew Davies and Andrea Prencipe - Innovate Your Business Model By Making the Shift to Services: New Roles for Big Data and Analytics
2nd AIMP Congress, in Eindhoven, on Marketing in a Disruptive World April 2014 - Andy Neely - Value Creation and Value Capture in Business Ecosystems
presentation to IBM’s Disruptive Business Platforms Community, London, 22 May 2014 - Stefano Miraglia - Service Offering and Financial Performance: The Role of Company Characteristics
25th Annual POMS conference, 2014, Atlanta - Ornella Benedettini, Morgan Swink and Andy Neely - Accountability Through Life: Definitions, Concepts and Constructs
25th Annual POMS conference, Atlanta, 2014 - Andy Neely - The Performance Impact of Service Business Models and Innovation Strategy
25th Annual POMS conference, Atlanta - Ivanka Visnjic, F Wiengarten and Andy Neely - How data play a role in optimising and improving Services in CSNs
To be presented at 2014 Frontiers in Service Conference 2014 - Mohamed Zaki and Andy Neely - Optimising Asset Management within Complex Service Networks: The Role of Data
- Mohamed Zaki and Andy Neely, Paper submitted and accepted to 2014 EurOMA Conference.
- Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
Jingchen Hou and Andy Neely, Paper submitted and accepted to 2014 EurOMA Conference. - Fifty Great Service Innovations
Cambridge Service Week, Cambridge, September (2014) - Andy Neely - The Servitization of Manufacturing: Innovating Your Business Model
EurOMA Service Operations Management Forum, Tilburg, September (2014) - Andy Neely - Next Generation Performance Measurement and Management: The Big Data Revolution
PMA2014 Conference, Aarhus, Denmark, June (2014) - Andy Neely - The Shift to Services: Insights from the Cambridge Service Alliance
Royal Society, BAE Systems/ESRC seminar, October (2014) - Andy Neely - Strategic Performance Management: Managing Performance in a Turbulent Age
PMA2014 Conference, Aarhus, Denmark, June (2014) - Andy Neely - Report on Business Services
European Commission Enterprise Policy Group, June. - Business Services in Europe: Raising the Game
European Commission, Brussels, January (2014) - Andy Neely - Innovate Your Business Model By Making the Shift to Services: New Roles for Big Data and Analytics
2nd AIMP Congress, in Eindhoven, on Marketing in a Disruptive World April 2014 - Andy Neely
2013
- Business Model Design in an Ecosystem Context
Claire Weiller and Andy Neely - British Academy of Management Conference, Liverpool, UK, 10-12 September 2013 - The Rise of High Performance Analytics and Big Data: Fresh Opportunities for Customer Insights?
Nicholas Barbon Lecture Series, Chartered Insurance Institute, London, April 2013 - Andy Neely - Global Trends in Manufacturing
Europe-China HVEN Workshop, Hangzhou, China, April 2013 - Andy Neely - Innovating Your Business Model: Making the Shift to Services
The Europe-China HVEN International Workshop, Harbin, China, April 2013 - Andy Neely - How to capitalise on the transformative power of service innovation for structural change
Workshop organised by the European Commission’s Enterprise and Industry Directorate-General held in Belfast, Ireland - Ivanka Visnjic - Servitization of Manufacturing
Andy Neely spoke to a meeting of the Royal Aeronautical Society, London - Service business model innovation
'Service and Support' Conference organised by Neovia Logistics, part of the Caterpillar organisation, January 2013 - Andy Neely
2012
- R&D and innovation in services (INNOSERV)
OECD NESTI-TIP conference, held in December 2012 - Ivanka Visnjic - Business Model Innovation for Support Services
Defence Forum for Market Analysts, Naples, Italy, November 2012 - Andy Neely - Big Data and Analytics: Managing Performance In Turbulent Times
Platon Conference, Stockholm, Sweden, October, 2012 - Andy Neely - The Servitization of Manufacturing: An International Perspective
KDI 2012 conference on Changes in Industrial Landscape and the Future of the Service Economy, Seoul, Korea, October, 2012 - Andy Neely - Big Data and Analytics: Managing Performance In Turbulent Times
Platon Conference, Copenhagen, Denmark, October, 2012 - Andy Neely - Competing Beyond the Network Effects: A Business Model Perspective on Competitive Dynamics in Platform Markets
Strategic Management Society (SMS) Conference, Prague, September 2012 - Ivanka Visnjic - From Process to Promise – How Complex Service Providers are Opening their Business Models to Deliver Sustainable Growth
Haas School of Business, Berkeley, UK, September 2012 - Ivanka Visnjic - Manufacturing Business Model Innovation: The Shift to Services
BAE Systems, Service Excellence Community of Practice, September, 2012 - Andy Neely - Reflections on PMA2012
PMA2012 Conference, University of Cambridge, July 2012 - Andy Neely - Innovating the business model to compete in the world of complex services
at Innovation in business processes event held at the Royal Academy of Engineering, July 2012 - Ivanka Visnjic - The Challenges of Corporate Financial Reporting
Oracle/Accenture webcast, June 2012 - Andy Neely - The Shift to Services: Trends, Challenges and Opportunities
Alcatel Lucent, Antwerp, Belgium, June 2012 - Andy Neely - Managing Performance in Turbulent Times
Engineering Management Track Featured Speaker, IIE Annual Conference and Expo 2012, Orlando, May 2012 - Andy Neely - The changing nature of service innovation and policy implications
Expert panel workshop in Paris as part of the INNOSERV project.- Ivanka Visnjic - The Shift to Services: Trends, Challenges and Opportunities
ABB Research Labs, Ladenburg, Germany, May 2012 - Andy Neely - Managing Performance in Turbulent Times
2012 IIE Annual Conference and Expo 2012 Orlando in May 2012 - Andy Neely - The industrial race - From products to solutions
Aalto University, Finland, 2012 - Andy Neely - Big Data and Analytics: Changing the Face of Business Performance Measurement
IBM Academic Days Conference, Frankfurt, May 2012 - Andy Neely - The Shift to Services: Trends, Challenges and Opportunities
IBM Community: Patterns for Disruptive Business Platforms, May 2012 - Andy Neely - The Shift to Services: Trends, Challenges and Opportunities
The Industrial Race - From Products to Solutions, Aalto University, March 2012 - Andy Neely - Keynote address' at ServDes 2012
the service design and innovation conference, Laurea University of Applied Sciences, Helskinki, Feb 2012, - Chris Pearson
2011
- Open Innovation for Services (Health and Wellness)
at a workshop held at Downing College University of Cambridge in late 2011 - Michael Barrett - Global, National, Regional and Local – Differing Perspectives and the Future of UK Manufacturing
Rustat Conference, Jesus College, Cambridge, November 2011 - Andy Neely - The Shift to Services: A Perspective from the Cambridge Service Alliance
BAE Systems Service and Support Conference, Farnborough, December 2011 - Andy Neely - How complex service providers use business model innovation to deliver sustainable growth
10th Round Table on Service Innovation, Servinno, Antwerpen, Belgium, 20 October 2011 - Ivanka Visnjic. - Managing Performance in Turbulent Times
Xing Controllers Forum, Dusseldorf, October 2011 - Andy Neely. - The Servitization of Manufacturing: Research Trends and Opportunities
XIX Sculoa AiLG in Ingegneria Gestionale, Bressanone, Italy, September 2011- Andy Neely - Measuring Production Management Performance and Costs
Access Network Special Interest Group Symposium, Cambridge, September 2011 - Andy Neely. - Managing Performance in a Turbulent World
Business Performance Summit, World Trade Group, Berlin, September 2011 - Andy Neely. - From Processes to Promises - How complex service providers use business model innovation to deliver sustainable growth
Service Alliance Business Model Research, presented at Service Week Industry Day Event, 21 September 2011 - Professor Andy Neely, Dr Ivanka Visnjic, Cambridge Service Alliance. - The Servitization of Manufacturing: A Longitudinal Study of Global Trends
Keynote speech by Andy Neely to the European Service Innovation Think Tank, London, May 17th 2011. - Understanding of Value and the Future of Co-Creating Value
keynote presentation by Irene Ng, at the 4th Annual SID Seminar, 4 May 2011, Laurea Leppävaara, Helsinki - audio file. - Thinking Differently: Beyond ‘Servitization’ and Support Engineering – the case of Rolls Royce
invited presentation by Irene Ng and Steve Marlowe (Head of Services Research and Development, Rolls Royce) at the 4th Annual SID Seminar, 4 May 2011, Laurea Leppävaara, Helsinki. - Changing Industrial Value Chains: Unlocking Potential for Innovation and Knowledge Development through Partnerships
keynote presentation at the PRO INNO Europe Partnering Event, 5-7 April 2011, Munich, Germany. - Unity in Diversity: Electronic Patient Record Use in Multidisciplinary Practice
Invited talk by Michael Barrett - to Stanford University, as part of a joint seminar to Work Technology and Organization as well as Science Technology and Society. - Asset Health Management Technologies and their Use within Servitization of Manufacturing Strategies
invited talk by Ornella Benedettini at the Expert Workshop ‘Integration of Technology and Services’. - Integration of technology and services
presentation by Ornella Benedittini at the PRO INNO Europe EPISIS Project, Stuttgart, March 2011.
2010
- Strategic Performance Management in a Connected World
keynote speech at the Gartner European Summit, London. - The Servitization of Manufacturing: An Analysis of Global Trends
keynote speech at the Creating the Future with Services conference, Federal Ministry of Education and Research, Berlin, Germany. - Business Performance Summit 2010: Connected Performance
keynote speech at the World Trade Group Business Performance Summit, Dusseldorf, Germany. - The Connected Performance Framework: Beyond Technology to Superior Performance
keynote speech at the Bahrain Centre for Excellence, Bahrain. - Business Intelligence: A New Wave of Performance Management
Keynote speech at the Capita Forum for Children’s Services, London. - PM and IC: Where is IT Going Next
keynote speech at the 5th International Forum on Knowledge Asset Dynamics, Matera, Italy. - Performance and Benchmarking: Principles and Concepts
keynote speech at the IPD conference, London. - Driving Culture Change Through Performance Measurement
keynote speech at the CIPD conference, Manchester. - Integration, Interconnectedness and Influence: Towards a Global Agenda for Impactful Service Research
presentation at Round Table and Town Hall Meeting: Grand Challenge Week in Service, 23 September 2010, Cambridge.
