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Read more at: Webinar - Innovating Your Business Model: The Capability Assessment Tool
Webinar - Innovating Your Business Model: The Capability Assessment Tool

Webinar - Innovating Your Business Model: The Capability Assessment Tool

12 January 2016

11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely

Read more at: Podcast - Capability-Based View of Service Transitions
Podcast - Capability-Based View of Service Transitions

Podcast - Capability-Based View of Service Transitions

21 May 2015

In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services into their product offering.

Read more at: Capability-Based View of Service Transitions
Capability-Based View of Service Transitions

Capability-Based View of Service Transitions

30 April 2015

The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely

Read more at: Service Business Model Capability Assessment

Service Business Model Capability Assessment

In 2011 Cambridge Service Alliance carried out substantial research into understanding Business Models for Service and published the results in From Processes to Promise white paper. This work identified features associated with successful service innovation and underpinning capabilities essential...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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