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developing new understanding and approaches to complex service systems

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December 2015 Newsletter

last modified Dec 01, 2015 12:34 PM
The December 2015 Newsletter released from the Alliance.

To view the Whole Newsletter Click here.

In this issue:

December 2015 Newsletter

SERVICE WEEK 2015

Summary Podcast of Service Week 2015

Rolls Royce Keynote at Service Week 2015

ABB Keynote at Service Week 2015

Zoetis Keynote at Service Week 2015

Andy Neely talks about Service Week 2015

Academic Conference at Cambridge Service Week 2015

Making the Shift to Services Programme

New Head of the IfM - Andy Neely

Connecting with Customers in the Digital Age

Cambridge Big Data-EPSRC Collaborative Workshop

Blog on Creating Customer Value Through Services

Cambridge & Zoetis Webinar - The Internet of Animal Health Things

Podcast - Internet of Animal Health Things - Opportunities and Challenges

Industry Conditions and Product Firms’ Choice to Offer Service

CoI - Cambridge - Value Exchange Optimisation of B2B

Case Study - Moving Towards a DDBM in the Online Newspaper Publishing Industry

November Webinar - How Industry Conditions Prompt Servitization

IBM Study: How to prosper in the 'age of disruption'

Webinar - Making and Sustaining the Shift to Services in the Animal Health Industry

Service Innovation in Qatar

Theme Update - Customer Experience Management Using Data Analytics

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Theme Update - Making the Shift to Services

Keynote speech Rustat Conference on Big Data

Webinar on Re-Distributing the Future of Consumer Goods

Theme Update: Ecosystems Value Mapping and Analysis

Keynote to Industrial Engineers and Academics in Italy

Keynote on DDBM - Future of Data Smart Assurance

Big Data Session at Cambridge Advanced Leadership Programme

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Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

SOM Forum Presentation on Co-Creation

Jan 21, 2017

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.

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Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events