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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Webinar - Data Diagnostic Tool

November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki

In this Webinar Mohamed discusses the Data Diagnostic Tool, developed by the Cambridge Service Alliance. The Data Diagnostic Tool is designed to optimise and improve complex services in organisations. The framework addresses key factors such as enablers, contextual barriers beyond the technical issues, value and benefits, and key dimensions of data necessary to optimise the delivery of their complex services. The framework is designed to help asset-heavy firms improve their complex services. Mohamed will discuss the recommended best practices to help firms overcome the barriers they may face and how to use data analytics to improve the services they offer.

Webinar I Presentation

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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