The 2016 POMS College of Service Operations (CSO) Mini-Conference will be held on 5 May 2016, at the Lake Buena Vista Hilton, Orlando (FL). The theme will be 'Experiential Service'. Drawing on previous POMS CSO Mini-Conferences, the 2016 meeting will focus on industry practice (it won’t include research presentations). Practitioner experts will describe what experiential service means to their business and how they make this happen. An industry tour will also offer participants an inside look at the SeaWorld Orlando theme park, an exemplar in experiential service.
By attending the Mini-Conference, you will have the opportunity to hear from leading companies about their experiential service practice and engage with academics that are passionate about studying service operations. The Mini-Conference is being organised by Ornella Benedettini from the Alliance and Liana Victorino from the University of Victoria (Canada), as current Vice-Presidents of Programs for the POMS College of Service Operations. The POMS CSO Mini-Conference will be followed by the annual general POMS Conference from May 6th – 9th, 2016. If you have any questions, please contact Ornella Benedettini.