skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

2016 POMS College of Service Operations (CSO) Mini-Conference

last modified Mar 03, 2016 10:25 AM
2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference

The 2016 POMS College of Service Operations (CSO) Mini-Conference will be held on 5 May 2016, at the Lake Buena Vista Hilton, Orlando (FL). The theme will be 'Experiential Service'. Drawing on previous POMS CSO Mini-Conferences, the 2016 meeting will focus on industry practice (it won’t include research presentations). Practitioner experts will describe what experiential service means to their business and how they make this happen. An industry tour will also offer participants an inside look at the SeaWorld Orlando theme park, an exemplar in experiential service.

By attending the Mini-Conference, you will have the opportunity to hear from leading companies about their experiential service practice and engage with academics that are passionate about studying service operations. The Mini-Conference is being organised by Ornella Benedettini from the Alliance and Liana Victorino from the University of Victoria (Canada), as current Vice-Presidents of Programs for the POMS College of Service Operations. The POMS CSO Mini-Conference will be followed by the annual general POMS Conference from May 6th – 9th, 2016. If you have any questions, please contact .

Download Flyer for this event

Filed under:

RSS Feed Latest news

Risks of Outcome-Based Service Contracts

Feb 21, 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

SOM Forum Presentation on Co-Creation

Jan 21, 2017

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events