skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Webinar - Enterprise KPIs - Andy Neely

12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely

Often service contracts involve multiple different organisations working together, pool their skills, resources and capabilities. A challenge this poses is how do you measure the performance of the network of organisations involved in delivering the service. If every organisation seeks to perform against their own internal key performance indicators (KPIs) there’s a danger of conflict and tension. In this webinar Andy Neely, Director of the Cambridge Service Alliance, explains the methodology the CSA has developed for identifying and defining multi-organisational KPIs. Using a case study from BAE Systems, Andy illustrates the steps and tools involved in identifying and selecting KPIs that can be used to drive performance across the service network rather than within a single firm.

Webinar I Presentation

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


CSA News

Lastest News.....