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Service Excellent Programme Delivered to Veolia

last modified Mar 29, 2017 10:53 AM
A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

Andy Neely, Florian Urmetzer and Andrew Gill have been working with Veolia over the last month to develop a bespoke service excellence programme. After the preparation phase, the two day programme was designed and delivered in the Moller Centre on 21- 22 March 2017.

The participants were business unit managers from Veolia Water Technologies and other Veolia product groups. The work included pre-interviews with all attending managers to assess participants needs. Then, the bespoke programme was designed and executed. The work included the development of service innovations for the business units. The newly developed services concepts will be presented to the CEO of Veolia in Paris on the 16 June 2017.

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Business Ecosystems: Towards a Classification Model

Apr 20, 2017

April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez

Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

Apr 10, 2017

Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'

Exploring the Journey to Services - Podcast Interview

Mar 27, 2017

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Service Excellent Programme Delivered to Veolia

Mar 22, 2017

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

Exploring the Journey to Services

Mar 20, 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

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Moller Centre, Cambridge, UK

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