skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Caterpillar hosts Community of Interest Meeting

last modified Aug 16, 2016 02:41 PM
The July Community of Interest Meeting, hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA

The two day July Community of Interest meeting was kindly hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA. The overall topic focused on updates from the Cambridge Service Alliance research work streams, which covered all ongoing discussions in the service alliance. The topic areas included:

  • Leadership requirements in successful service scale-ups
  • Customer experience Analytics: Dynamic-customer centric model
  • Towards Ecosystem components: unpacking how ecosystems function

Additional topics covered a ‘Preliminary Analysis of the Successful Digital Service Business Models’ and ‘work done on engaging front-line employees in service innovation’ . There were great discussions and cases shared by the attending partners.

The next community of interest meeting will take place 29-30 November 2016. The topic will be ‘Big data and privacy concerns’.  If you have any questions about the CoI meeting, please feel free to contact Florian Urmetzer.

Filed under:

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events