The two day July Community of Interest meeting was kindly hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA. The overall topic focused on updates from the Cambridge Service Alliance research work streams, which covered all ongoing discussions in the service alliance. The topic areas included:
- Leadership requirements in successful service scale-ups
- Customer experience Analytics: Dynamic-customer centric model
- Towards Ecosystem components: unpacking how ecosystems function
Additional topics covered a ‘Preliminary Analysis of the Successful Digital Service Business Models’ and ‘work done on engaging front-line employees in service innovation’ . There were great discussions and cases shared by the attending partners.
The next community of interest meeting will take place 29-30 November 2016. The topic will be ‘Big data and privacy concerns’. If you have any questions about the CoI meeting, please feel free to contact Florian Urmetzer.