skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Caterpillar hosts Community of Interest Meeting

last modified Aug 16, 2016 02:41 PM
The July Community of Interest Meeting, hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA

The two day July Community of Interest meeting was kindly hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA. The overall topic focused on updates from the Cambridge Service Alliance research work streams, which covered all ongoing discussions in the service alliance. The topic areas included:

  • Leadership requirements in successful service scale-ups
  • Customer experience Analytics: Dynamic-customer centric model
  • Towards Ecosystem components: unpacking how ecosystems function

Additional topics covered a ‘Preliminary Analysis of the Successful Digital Service Business Models’ and ‘work done on engaging front-line employees in service innovation’ . There were great discussions and cases shared by the attending partners.

The next community of interest meeting will take place 29-30 November 2016. The topic will be ‘Big data and privacy concerns’.  If you have any questions about the CoI meeting, please feel free to contact Florian Urmetzer.

Filed under:

RSS Feed Latest news

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Jul 17, 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Podcast - The Fallacy of the Net Promoter Score

Jul 17, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Webinar - Business Ecosystems - Classification Model

Jul 10, 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

Jul 04, 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

View all news

Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Upcoming events