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December 2014 Newsletter

last modified Feb 03, 2015 01:51 PM
The Cambridge Service Alliance's December 2014 Newsletter release.
December 2014 Newsletter

December Newsletter Image

 

The December 2014 edition of the Alliance newsletter has been released. It includes a summary of the Service Week Conference and the Cambridge Service Design Programme. It also reports on the latest developments and activities being undertaken by Alliance researchers and programme leaders.
This edition includes the following features:

  • Service Week 2014 - Industry Day - Podcasts and Presentation
  • Service Week 2014 - Academic Conference - Presentations
  • Launch of The Cambridge Service Design Programme
  • Podcasts on the Five 'Mega Trends'
  • Webinar - Big Data
  • Key Considerations in Asset Management Design – Executive Briefing
  • CoI - How do organisations build Service Metrics?
  • Webinar recording - Industrial Transformation Towards Service Logic
  • Theme Update - Making the Shift to Services
  • National Virtual Incubator (NVI) Network
  • Is Big Data ever going to be for small businesses?
  • Service counterfeit of spare parts in supply chains: an ISMM Masters Project
  • Theme Update - Designing, Deploying and Enhancing Services Research
  • Podcast - Digital Technologies and Services
  • Caterpillar Dealer Conferences
  • Urbanise Conference Panelist
  • Service Business Model Innovation
  • Big Data Analytics - visitor from Project EC-HVEN
  • GE, The Industrial Internet and the Battle to Come - Blog
  • Theme Update: Ecosystems Value Mapping and Analysis
  • Innovating Your Business Model for Service Success
  • World Congress on Engineering Asset Management
  • Election as POMS co-VP Programme
  • BAM 2014 - NEMODE workshop

RSS Feed Latest news

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

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Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

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