Katharina’s research interests revolve around service co-creation. Her pilot study has been conducted in a living lab called JOSEPHS in Nuremberg/Germany. The next steps in Katharina’s doctoral project are to further explore the nature of service co-creation online and offline, its benefits, processes, management practices and tools by reference to multiple case studies.
The objective of this research is to look at managing complex services, with a through-life accountability perspective. The objective now is to adapt/improve the methodology developed to date and examine its feed-forward value for risk assessment.
How do institutional settings and normative discourses influence the dynamics of IT enabled service innovation?