skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

JSR Paper Awards for Mohamed Zaki

last modified Jul 15, 2015 10:56 AM
Presentation of two awards for Journal of Service Research Paper to Dr Mohamed Zaki

Congratulations to Dr Mohamed Zaki who recently received two awards for his paper 'Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach', by Francisco Villarroel, Dr Charalampos Theodoulidis, Dr Jamie Burton, Prof Thorsten Gruber and Dr Mohamed Zaki.


JSR Best Paper Finalist AwardThe first award for this paper was as a Runner-up for the AMA Best Services Article in 2014. 

The paper was also one of the four finalists for the Journal of Service Research Best Article Award for 2014.  The award is presented annually to the best article in the previous volume of JSR, as selected by the JSR Editorial Review Board. The award is sponsored by IBM-ISSIP and was announced and presented at the Frontiers in Service Conference in San Jose, CA, July 9-12, 2015. 

RSS Feed Latest news

Seminar on Co-Creation in Living Labs - Italy

May 18, 2017

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

New Executive Courses on Ecosystems Strategy

May 15, 2017

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017

Bridging the Co-Creation Gap

May 15, 2017

May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely

Webinar - A Process for B2B Partnerships

May 08, 2017

8 May 2017 - A Process for B2B Partnerships: Designing to deliver capability across companies

Alliance Visitor - Martin Fritze

May 01, 2017

Welcome to Alliance Visitor, Martin P Fritze, from the Institute for Marketing and Service Research at University of Rostock in Germany.

View all news

Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Upcoming events