skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

JSR Paper Awards for Mohamed Zaki

last modified Jul 15, 2015 10:56 AM
Presentation of two awards for Journal of Service Research Paper to Dr Mohamed Zaki

Congratulations to Dr Mohamed Zaki who recently received two awards for his paper 'Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach', by Francisco Villarroel, Dr Charalampos Theodoulidis, Dr Jamie Burton, Prof Thorsten Gruber and Dr Mohamed Zaki.


JSR Best Paper Finalist AwardThe first award for this paper was as a Runner-up for the AMA Best Services Article in 2014. 

The paper was also one of the four finalists for the Journal of Service Research Best Article Award for 2014.  The award is presented annually to the best article in the previous volume of JSR, as selected by the JSR Editorial Review Board. The award is sponsored by IBM-ISSIP and was announced and presented at the Frontiers in Service Conference in San Jose, CA, July 9-12, 2015. 

RSS Feed Latest news

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events