skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

JSR Paper Awards for Mohamed Zaki

last modified Jul 15, 2015 10:56 AM
Presentation of two awards for Journal of Service Research Paper to Dr Mohamed Zaki

Congratulations to Dr Mohamed Zaki who recently received two awards for his paper 'Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach', by Francisco Villarroel, Dr Charalampos Theodoulidis, Dr Jamie Burton, Prof Thorsten Gruber and Dr Mohamed Zaki.


JSR Best Paper Finalist AwardThe first award for this paper was as a Runner-up for the AMA Best Services Article in 2014. 

The paper was also one of the four finalists for the Journal of Service Research Best Article Award for 2014.  The award is presented annually to the best article in the previous volume of JSR, as selected by the JSR Editorial Review Board. The award is sponsored by IBM-ISSIP and was announced and presented at the Frontiers in Service Conference in San Jose, CA, July 9-12, 2015. 

RSS Feed Latest news

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

Classification of Noisy Data

Nov 28, 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events