skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

last modified Nov 23, 2015 10:42 AM
The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu

Recently the locus of competition and innovation has started to shift from the individual firm to firms working together as an ecosystem. One of the key challenges for firms operating in such an ecosystems is to manage knowledge in order to stimulate innovation among members of the ecosystem.

In this paper, we outline a set of capabilities that are built, maintained, and exercised by the lead firm in order to enhance innovation within ecosystems. In particular, we group the knowledge management capabilities into three key areas: (1) knowledge acquisition, (2) knowledge sharing, and (3) knowledge utilization. We make an analogy of innovation ecosystems to how teams work together.

Teamwork is important among firms for such knowledge brokering in order to both generate and integrate knowledge to create value for the firms and customers in a collaborative network. In doing so we highlight three salient tensions that need to be managed across knowledge management capabilities in order to increase the rate of innovation of the ecosystem: autonomy–control, dissent–consent and uncertainty–certainty.

We develop a set of propositions for lead firms on how knowledge management tensions in innovation ecosystems require balancing delegative versus directive leadership so as to provide direction whilst not stifling creativity, in order to stimulate innovation.

Paper

RSS Feed Latest news

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

Classification of Noisy Data

Nov 28, 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events