skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

The Service Community Conference - Outcome Based Services

last modified May 20, 2015 10:54 AM
Veronica Martinez presents at The Service Community Conference
The Service Community Conference - Outcome Based Services

Veronica Martinez at The Service Community Conference

Dr Veronica Martinez was recently an invited guest speaker at the The Service Community Conference, in Fujitsu, Stevenage, UK. Held at Fujitsu Stevenage, this event brought together 35 service professionals from around the country who listened to and discussed four presentations covering various aspects of Outcome Based Services.

Veronica presented part of her research focused on the shift to services, particularly from an outcome-based services perspective. The Service Community Society was delighted with Veronica's presentation, particularly with the business cases and of organisations that moved from product-based strategies to outcome-based one.

blog from The Service Community Conference is available and well as an interview conducted with Veronica.

RSS Feed Latest news

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Ecosystems Value Framework Paper

Dec 12, 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

December 2016 Newsletter

Dec 01, 2016

December 2016 Alliance Newsletter

Classification of Noisy Data

Nov 28, 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

View all news

Upcoming events

Shift to Services Executive Education Programme

Apr 04, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Upcoming events