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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Files that are available for downloading
2011 10th Round Table on Service Innovation

 
2011 4th Annual SID Seminar

 
2011 PRO INNO Europe Event

 
2010 Round Table - Service Week - Irene Ng

 
2011 PRO INNO EPSIS project - Ornella

 
Bahrain Centre for Excellence - AN

 
World Trade Group Business Performance Summit - AN

 
Creating the Future with Services Conference - AN

 
Gartner European Summit Keynote - AN

 
2011 European Service Innovation Think Tank - AN

 
2011 Service Week - White Paper Launch - IV

 
2012 KDI Conference - AN

 
2014 AIMP Congress - AN

 
Data and Analytics Poster 2014

used at Service Week 2014

Data and Analytics Poster 2014

 
2015 January Paper - EVs

The paper presents four innovative business models that are being developed in three countries to support the commercialisation of electric vehicles (EV). Using an original business model framework and interviews with EV company founders and directors, we analyse the coexistence of competing business models (China) and partnership strategies along the EV value chain (US and France). Findings emphasise the importance of designing flexible business models and leveraging resources and inter-industry partnerships in the emerging EV ecosystem. The results provide practical recommendations for industrial players and insights for policy-makers.

Key Considerations in Asset Management Design - Executive Briefing

 
High-Level Group on Business Services Report

 
2013 Annual Report

 
Okainawa Report

 
Collaborate to Innovate Report

 
Service Week 2014 Files

 
Monthly Papers

 
Webinars

 
2015 Katharina IfM PhD Conf Poster

 
2015 Chara IfM PhD Conf Poster

 
2015 Han IfM PhD Conf Poster

 
2014 Annual Report

 
2012 Annual Report

 
Service Week 2015

 
Presentations&Keynotes

 
2016 Events

 
2014 EurOMA Paper - JH

 
2016 April Field Service News issue11

 
POMS Mini Conference 2016

material from the POMS Mini Conference, 2016 - provided by Ornella

2015 Annual Report

 
2013 When Innovation Follows Promise Executive Briefing

 
2012 E Mobility Case Study

 
2013 From Process to Promise

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

RSS Feed Latest news

Webinar on Classification of Noisy Data

Feb 13, 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

A Process for B2B Partnerships - designing to deliver capability across companies

Jan 26, 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Podcast on Ecosystems Value Framework

Jan 23, 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Webinar - Customer Loyalty Predictive Model

Jan 10, 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Webinar - Feedback from the Frontline

Dec 13, 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

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