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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

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Files that are available for downloading
2011 10th Round Table on Service Innovation

 
2011 4th Annual SID Seminar

 
2011 PRO INNO Europe Event

 
2010 Round Table - Service Week - Irene Ng

 
2011 PRO INNO EPSIS project - Ornella

 
Bahrain Centre for Excellence - AN

 
World Trade Group Business Performance Summit - AN

 
Creating the Future with Services Conference - AN

 
Gartner European Summit Keynote - AN

 
2011 European Service Innovation Think Tank - AN

 
2011 Service Week - White Paper Launch - IV

 
2012 KDI Conference - AN

 
2014 AIMP Congress - AN

 
Data and Analytics Poster 2014

used at Service Week 2014

Data and Analytics Poster 2014

 
2015 January Paper - EVs

The paper presents four innovative business models that are being developed in three countries to support the commercialisation of electric vehicles (EV). Using an original business model framework and interviews with EV company founders and directors, we analyse the coexistence of competing business models (China) and partnership strategies along the EV value chain (US and France). Findings emphasise the importance of designing flexible business models and leveraging resources and inter-industry partnerships in the emerging EV ecosystem. The results provide practical recommendations for industrial players and insights for policy-makers.

Key Considerations in Asset Management Design - Executive Briefing

 
High-Level Group on Business Services Report

 
2013 Annual Report

 
Okainawa Report

 
Collaborate to Innovate Report

 
Service Week 2014 Files

 
Monthly Papers

 
Webinars

 
2015 Katharina IfM PhD Conf Poster

 
2015 Chara IfM PhD Conf Poster

 
2015 Han IfM PhD Conf Poster

 
2014 Annual Report

 
2012 Annual Report

 
Service Week 2015

 
Presentations&Keynotes

 
2016 Events

 
2014 EurOMA Paper - JH

 
2016 April Field Service News issue11

 
POMS Mini Conference 2016

material from the POMS Mini Conference, 2016 - provided by Ornella

2015 Annual Report

 
2013 When Innovation Follows Promise Executive Briefing

 
2012 E Mobility Case Study

 
2013 From Process to Promise

 
4506WhenInnovfollowsPromise_A4.pdf

 
TOWARDSSELFSERVINGAIRCRAFT.pdf

 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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Seminar on Co-Creation in Living Labs - Italy

May 18, 2017

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

New Executive Courses on Ecosystems Strategy

May 15, 2017

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017

Bridging the Co-Creation Gap

May 15, 2017

May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely

Webinar - A Process for B2B Partnerships

May 08, 2017

8 May 2017 - A Process for B2B Partnerships: Designing to deliver capability across companies

Alliance Visitor - Martin Fritze

May 01, 2017

Welcome to Alliance Visitor, Martin P Fritze, from the Institute for Marketing and Service Research at University of Rostock in Germany.

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