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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: When Innovation Follows Promise
When Innovation Follows Promise

When Innovation Follows Promise

23 July 2015

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely


Read more at: Podcast - Making the Shift to Services in the Animal Health Industry
Podcast - Making the Shift to Services in the Animal Health Industry

Podcast - Making the Shift to Services in the Animal Health Industry

22 July 2015

Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.


Read more at: Podcast - Capability-Based View of Service Transitions
Podcast - Capability-Based View of Service Transitions

Podcast - Capability-Based View of Service Transitions

21 May 2015

In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services into their product offering.


Read more at: Podcasts - Big Data and Analytics
Podcasts - Big Data and Analytics

Podcasts - Big Data and Analytics

14 April 2015

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed Zaki


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.