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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Add a service dimension to your business

Dr Veronica Martinez explains that UK manufacturing companies often cannot compete on price alone, while product differentiation is getting more difficult and expensive. Services are the key to creating a more diversified business and to building stronger customer relationships, she argues.

Servitization, or the ‘shift to services’, is one of three key streams of activity for CSA, along with ecosystem value mapping and data analysis.

Veronica suggests that in future, the interaction of systems, processes and technology will provide a route to ‘total solutions’ for customers. Examples mentioned are miniaturisation to drive connectivity of services, and mass personalisation.

Career Profile Talk - Dr Mohamed Zaki

Dr Mohamed Zaki is a research associate at Cambridge Service Alliance. He is leading the Big Data and analytics for service research. 

Mohamed’s key research interests lie in the field of Big Data analytics and its implication on manufacturing, service science and business model innovation. His research uses an interdisciplinary approach of Big Data technology to address a range of real organizations problems to make better business decisions within complex service network. He is working in many research projects in collaboration with business industries such as BAE systems, Caterpillar, IBM, Pearson and Zoetis. Mohamed is also a member of the Steering Board of the Cambridge Big Data Strategic Research at the University of Cambridge. He is a co-investigator in EPSRC research networks such as Consumer Goods, Big Data, and Redistributed Manufacturing (RECODE) and EPSRC-Digital Economy (NEMODE). Recently, he is appointed as a research associate member at St Edmund's College, University of Cambridge.

 [more]

How Can Big Data Create Value?

Dr Mohamed Zaki describes recent research from the Cambridge Service Alliance into:

  • How can big data create value for companies?
  • What are the key data-driven business models?
  • What are the questions large companies need to ask when creating their own data-driven business models?

What is the future of servitization?

Many manufacturing firms are choosing to adopt or partly introduce a service-based model to create new and longer-term revenue streams.

But how will servitization evolve in the future and how will it affect businesses and consumers? Andy Neely, Head of the Cambridge Service Alliance, explains what servitization is and what opportunities it will create for manufacturers in the future.

 

Cambridge Service Alliance - The Challenge of Selling Services

Andy Neely discussed the move to selling solutions, with Della Bradshaw from the FT

Andy FT Video Image

Cambridge Service Alliance - The Future of Complex Services

Introduction to the Cambridge Service Alliance

KT Box 

KT Box - The Toolbox for Improving Service Operations

Innovation in Service Business Models

Michael Davidson, IBM in discussion with Ivanka Visnjic, University of Cambridge

Cambridge Service Alliance - The Challenge of Selling Services

Cambridge Service Alliance Introductory Video.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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New thinking about the future of services

Apr 14, 2019

New thinking about the future of services - Connecting the digital, physical and social

2018 Robert Johnston Award

Apr 03, 2019

Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management

Webinar on High-Value Manufacuring (HVM)

Mar 18, 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.

February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

Feb 28, 2019

High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw

February 2019 Webinar - Business Ecosystems Mapping

Feb 12, 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.

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