The Alliance holds regular webinars for members of partner organisations to participate in. The presentations from the webinars are available for download following the event.
2019
11 February 2019 - Using Business Ecosystems Mapping to Generate new Competitive Value Propositions, by Florian Urmetzer, Andrew Gill and Nick Reed
14 January 2019 - Bayesian Neural Network Ensembles' by Tim Pearce, Mohamed Zaki and Andy Neely
2018
10 December 2018 - Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar
12 November 2018 - Co-Creation in Practice: Objectives and Outcomes by Katharina Greve, Veronica Martinez and Andy Neely
8 October 2018 - How Can Hackathons Accelerate Corporate Innovation? by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda.
10 September 2018 - Enabling Digital Transformation: An Analysis Framework by Thayla Zomer, Andy Neely & Veronica Martinez
9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki
11 June 2018 - High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely
14 May 2018 -A Service Network Perspective to Evaluate Service Matching in Early Design- by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo
9 April 2018 - Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki
12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini
12 February 2018 - Digital Business Transformation and Strategy: What do we know so far? - Mariam Helmy Ismail Abdelaal
15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki
2017
11 December 2017 - Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships - Torsten Steinbach and Florian Urmetzer
13 November 2017 - A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India - Chander Velu
2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri
11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve
10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer
12 June 2017 - Exploring the Journey to Services - Veronica Martinez
8 May 2017 - A Process for B2B Partnerships: designing to deliver capability across companies - Florian Urmetzer
10 April 2017 - Investigating risks of outcome-based service contracts from a provider’s perspective - Jingchen Hou
13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer
13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan
9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki
2016
12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer
14 November 2016 - Data Diagnostic Tool - Mohamed Zaki
3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri
12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely
18 July 2016 - Service in the platform context: a review of the state of the art - Xia Han
13 June 2016 - Facilitating Co-Creation in Living Labs - The Josephs Study - Katharina Greve
9 May 2016 - Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBM
11 April 2016 - Mapping Ecosystems: Identifying Service Innovations Tool - Prof Andy Neely
14 March 2016 - A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - Benjamin Lucas
8 February 2016 - Critical Success Factors - Shift to Services - Dr Veronica Martinez
11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely
2015
14 December - Case Study - A Transition Towards a Data-Driven Business Model (DDBM)- Dr Mohamed Zaki
16 November - How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services - Prof Ivanka Visnjic
12 October - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez
14 September - Internet of Animal Health Things - Dr Mohamed Zaki
6 July - A Capability-Based View of Service Transition - Ornella Benedettini
8 June - Through-Life Accountability: Managing Complex Services - Chara Makri
11 May - Data and Analytics - Data-Driven Business Models: A Blueprint for Innovation - Dr Mohamed Zaki
20 April - Business Model Innovation in an Emerging Ecosystem: Electric Vehicles Diffusion - Claire Weiller
9 March - Key Considerations in Asset Management Design - Dr Florian Urmetzer
9 February - Impact of firms characteristics on survival - Prof. Ornella Benedettini
12 January - Services typology – a classification model for product-service offerings - Dr Veronica Martinez
2014
10 November - The Business-to-Consumer Lock-in Effect - Marcus Eurich
13 October - Industry Transformation Towards Service Logic: A Business Model Approach - Anna Viljakainen
8 September - Big Data for Big Business - Mohamed Zaki
14 July - Customer Experience: Small Details can Make Big Differences, Janet McColl Kennedy
9 June - Introducing the Cambridge Service Alliance, Andy Neely
To find out more about the Webinar series please contact us.
