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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Co-creation in Practice: Objectives and Outcomes

Co-creation in Practice: Objectives and Outcomes

Katharina Greve attended the 25th Innovation and Product Development Management Conference (IPDMC) at the Faculty of Engineering, University of Porto, Portugal.

Co-creation in Practice: Objectives and Outcomes - Read More…

Webinar - High-Quality Prediction Intervals for Deep Learning

Webinar - High-Quality Prediction Intervals for Deep Learning

11 June 2018 - High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely

Webinar - High-Quality Prediction Intervals for Deep Learning - Read More…

Theme Update - Blockchains in Smart Services

In May, Veronica and her team worked very hard on the first practical phase of the project – the Codification of the Blockchain Prototype for the CAT/Perkins’ Supply Chain.

Theme Update - Blockchains in Smart Services - Read More…

June 2018 Newsletter

June 2018 Newsletter

Find out what the Cambridge Service Alliance have been doing and how you can get involved.

June 2018 Newsletter - Read More…

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

by Abdul Rauf Khan, Mohamed Zaki, Henrik Schiøler, and Murat Kulahci. The paper was accepted at 'The 22nd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD)', a leading international conference in the areas of knowledge discovery and data mining (KDD). In this paper, Mohamed and co-authors propose a novel strategy for data mining based on partitioning of the feature space through Voronoi tessellation and Genetic Algorithm, where the latter is applied to solve a combinatorial optimization problem.

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation - Read More…

Customer Experience Analytics: Dynamic Customer-Centric Model

Customer Experience Analytics: Dynamic Customer-Centric Model

In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ data

Customer Experience Analytics: Dynamic Customer-Centric Model - Read More…

Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779

Redistributed Manufacturing and the Impact of Big Data - Read More…

Neural Networks for the quantification of predictive uncertainty

Neural Networks for the quantification of predictive uncertainty

Tim Pearce will be attending the 35th International Conference on Machine Learning (ICML 2018). Tim is also attending a workshop, part of the conference, and presenting his work on 'Bayesian Inference with Anchored Ensembles of Neural Networks, and Application to Reinforcement Learning'.

Neural Networks for the quantification of predictive uncertainty - Read More…

May Paper - Enabling Digital Transformation: An Analysis Framework

May Paper - Enabling Digital Transformation: An Analysis Framework

May Paper on 'Enabling Digital Transformation: An Analysis Framework' by Thayla Zomer, Andy Neely and Veronica Martinez

May Paper - Enabling Digital Transformation: An Analysis Framework - Read More…

Linking Firms in Value Business Ecosystems: Towards a Classification Model

Linking Firms in Value Business Ecosystems: Towards a Classification Model

Florian Urmetzer, Veronica Martinez and Andy Neely had a paper accepted for publication in the the Journal of Japanese Operations Management and Strategy - Urmetzer, F and Neely, A and Martinez, V (2018) LINKING FIRMS IN VALUE BUSINESS ECOSYSTEMS: TOWARDS A CLASSIFICATION MODEL. The Journal of Japanese Operations Management and Strategy

Linking Firms in Value Business Ecosystems: Towards a Classification Model - Read More…

IfM Briefing Day - Manufacturing a Better World

IfM Briefing Day - Manufacturing a Better World

Dr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing Day

IfM Briefing Day - Manufacturing a Better World - Read More…

Webinar - Service Network and Service Matching

Webinar - Service Network and Service Matching

Our May Webinar on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia

Webinar - Service Network and Service Matching - Read More…

Caterpillar Parts and Service Operations Summit

Caterpillar Parts and Service Operations Summit

Dr Mohamed Zaki delivered a presentation on ‘Service Innovation in the Digital Era’ in the Caterpillar Parts and Service Operations Summit organised last week in Dubai

Caterpillar Parts and Service Operations Summit - Read More…

Investigating a Revised Service Transition Concept

Investigating a Revised Service Transition Concept

In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.

Investigating a Revised Service Transition Concept - Read More…

Facilitating Co-creation in Living Labs

Facilitating Co-creation in Living Labs

On 20th April, Katharina Greve delivered a presentation on ‘Facilitating Co-creation in Living Labs’ at Carlo Cattaneo University (LIUC) in Castellanza, Italy.

Facilitating Co-creation in Living Labs - Read More…

Cambridge Service Alliance hosts the Service Community Event

Cambridge Service Alliance hosts the Service Community Event

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.

Cambridge Service Alliance hosts the Service Community Event - Read More…

 How Can Hackathons Accelerate Corporate Innovation?

How Can Hackathons Accelerate Corporate Innovation?

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda

How Can Hackathons Accelerate Corporate Innovation? - Read More…

CEMEX Lighthouse Session

CEMEX Lighthouse Session

Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session

CEMEX Lighthouse Session - Read More…

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design - Read More…

Webinar - Does Buyers' Dependence translate into Financial Performance?

Webinar - Does Buyers' Dependence translate into Financial Performance?

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

Webinar - Does Buyers' Dependence translate into Financial Performance? - Read More…

March 2018 Newsletter

March 2018 Newsletter

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

March 2018 Newsletter - Read More…

CEMEX join the Alliance as a Gold Member

CEMEX join the Alliance as a Gold Member

We are delighted to announce that CEMEX has joined the Cambridge Service Alliance as a Gold Member under the Alliance's new Membership Model.

CEMEX join the Alliance as a Gold Member - Read More…

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - Read More…

CDBB Award to Mohamed Zaki and Ben Lucas

Ben Lucas and Mohamed Zaki have been awarded one of the Mini-Projects funded from the Centre for Digital Built Britain. The project is on ancillary sensing for building information modelling.

CDBB Award to Mohamed Zaki and Ben Lucas - Read More…

CEMEX Hackathon in Cambridge

CEMEX Hackathon in Cambridge

Dr Myrna Flores, from CEMEX, reports on the the first CEMEX Hackathon in Cambridge, in which members of the Alliance staff took part. It was a successful example of Open and Lean Innovation best practices.

CEMEX Hackathon in Cambridge - Read More…

Webinar - Digital Business Transformation and Strategy

Webinar - Digital Business Transformation and Strategy

Webinar on 'Digital Business Transformation and Strategy: What do we know so far?' by Mariam Helmy Ismail Abdelaal

Webinar - Digital Business Transformation and Strategy - Read More…

Smart Cities Expedition Leader Interviews Katharina Greve

Smart Cities Expedition Leader Interviews Katharina Greve

Smart Cities Expedition storyteller interviews Katharina Greve on her research into Living Labs and Co-Creation.

Smart Cities Expedition Leader Interviews Katharina Greve - Read More…

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Upcoming events

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events