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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Webinar - Digital Business Transformation and Strategy

Webinar - Digital Business Transformation and Strategy

Webinar on 'Digital Business Transformation and Strategy: What do we know so far?' by Mariam Helmy Ismail Abdelaal

Webinar - Digital Business Transformation and Strategy - Read More…

Wearable Sensor Technology and Business

Wearable Sensor Technology and Business

Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki

Wearable Sensor Technology and Business - Read More…

Webinar - Big Data Analytics Architecture for Businesses

Webinar - Big Data Analytics Architecture for Businesses

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki

Webinar - Big Data Analytics Architecture for Businesses - Read More…

December Paper - Buyers Dependence and Financial Performance

December Paper - Buyers Dependence and Financial Performance

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'

December Paper - Buyers Dependence and Financial Performance - Read More…

Webinar - Outcome-oriented Contracts and Outsourcing relationships

Webinar - Outcome-oriented Contracts and Outsourcing relationships

Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017

Webinar - Outcome-oriented Contracts and Outsourcing relationships - Read More…

December 2017 Newsletter

December 2017 Newsletter

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

December 2017 Newsletter - Read More…

Government announces new Centre for Digital Built Britain at Cambridge

Government announces new Centre for Digital Built Britain at Cambridge

The Government have today announced £5.4 million in funding to enable the launch of a centre of excellence in Cambridge to champion the digital revolution in the built environment. The Centre is part of a landmark government-led investment in growing the UK’s construction sector.

Government announces new Centre for Digital Built Britain at Cambridge - Read More…

Digital Business Transformation and Strategy

Digital Business Transformation and Strategy

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'

Digital Business Transformation and Strategy - Read More…

November Webinar - A System Perspective on Business Model Evolution

November Webinar - A System Perspective on Business Model Evolution

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

November Webinar - A System Perspective on Business Model Evolution - Read More…

Thought Leadership Conference at the University of Queensland

Thought Leadership Conference at the University of Queensland

Dr Mohamed Zaki was one of 65 international scholars that has been invited to participate in the Thought Leadership Conference entitled 'Theorizing beyond the horizon: Service research in 2050' which took place in the University of Queensland, Brisbane, Australia from November 3-5, 2017.

Thought Leadership Conference at the University of Queensland - Read More…

Video - What is the Shift to Services Executive Course all about?

Video - What is the Shift to Services Executive Course all about?

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

Video - What is the Shift to Services Executive Course all about? - Read More…

October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

October Paper - Big Data Analytics Architecture for Businesses - Read More…

Article on Service Week 2017 in London Evening Standard

Article on Service Week 2017 in London Evening Standard

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

Article on Service Week 2017 in London Evening Standard - Read More…

Webinar - Barriers and Facilitators to Incident Reporting

Webinar - Barriers and Facilitators to Incident Reporting

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Webinar - Barriers and Facilitators to Incident Reporting - Read More…

Outcome-oriented contracts in logistics outsourcing relationships

Outcome-oriented contracts in logistics outsourcing relationships

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Outcome-oriented contracts in logistics outsourcing relationships - Read More…

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference - Read More…

Webinar - Bridging the Co-Creation Gap

Webinar - Bridging the Co-Creation Gap

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

Webinar - Bridging the Co-Creation Gap - Read More…

September 2017 Newsletter

September 2017 Newsletter

Find out the latest news in this new edition of the Alliance Newsletter.

September 2017 Newsletter - Read More…

19th IEEE Conference on Business Informatics

19th IEEE Conference on Business Informatics

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

19th IEEE Conference on Business Informatics - Read More…

Podcast Interview with Deputy Director Dr Mohamed Zaki

Podcast Interview with Deputy Director Dr Mohamed Zaki

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Podcast Interview with Deputy Director Dr Mohamed Zaki - Read More…

Keynote at Human Side of Service Engineering Conference

Dr. Veronica Martinez gave a keynote speech on the 18th July in the AHFE- The Human Side of Service Engineering Conference at CA, US.

Keynote at Human Side of Service Engineering Conference - Read More…

Podcast - The Fallacy of the Net Promoter Score

Podcast - The Fallacy of the Net Promoter Score

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Podcast - The Fallacy of the Net Promoter Score - Read More…

Webinar - Business Ecosystems - Classification Model

Webinar - Business Ecosystems - Classification Model

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

Webinar - Business Ecosystems - Classification Model - Read More…

EurOMA Conference

EurOMA Conference

Chara Makri attended the 24th EurOMA Conference in Edinburgh to participate in the doctoral seminar and present her paper at the main conference.

EurOMA Conference - Read More…

EurOMA Conference - Katharina Greve

EurOMA Conference - Katharina Greve

Katharina Greve presented a study “Bridging the Co-creation Gap between Co-creators, Companies and Living lab” (Authors: Katharina Greve, Veronica Martinez, Andy Neely) at the 24th EurOMA conference in Edinburgh, Scotland.

EurOMA Conference - Katharina Greve - Read More…

Paper Award for Ornella and Andy at EurOMA Conference

Paper Award for Ornella and Andy at EurOMA Conference

Ornella Benedettini and Andy Neely receive the Chris Voss Highly Commended Paper Award at EurOMA 2017

Paper Award for Ornella and Andy at EurOMA Conference - Read More…

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

MSI Award for Customer Attrition Prevention with Artificial Intelligence project - Read More…

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Upcoming events

Ecosystems Strategy One Day Course

Feb 27, 2018

IfM, Cambridge

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Upcoming events