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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

November Webinar - A System Perspective on Business Model Evolution

November Webinar - A System Perspective on Business Model Evolution

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

November Webinar - A System Perspective on Business Model Evolution - Read More…

Video - What is the Shift to Services Executive Course all about?

Video - What is the Shift to Services Executive Course all about?

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

Video - What is the Shift to Services Executive Course all about? - Read More…

October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

October Paper - Big Data Analytics Architecture for Businesses - Read More…

Article on Service Week 2017 in London Evening Standard

Article on Service Week 2017 in London Evening Standard

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

Article on Service Week 2017 in London Evening Standard - Read More…

Webinar - Barriers and Facilitators to Incident Reporting

Webinar - Barriers and Facilitators to Incident Reporting

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Webinar - Barriers and Facilitators to Incident Reporting - Read More…

Outcome-oriented contracts in logistics outsourcing relationships

Outcome-oriented contracts in logistics outsourcing relationships

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Outcome-oriented contracts in logistics outsourcing relationships - Read More…

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference - Read More…

Webinar - Bridging the Co-Creation Gap

Webinar - Bridging the Co-Creation Gap

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

Webinar - Bridging the Co-Creation Gap - Read More…

September 2017 Newsletter

September 2017 Newsletter

Find out the latest news in this new edition of the Alliance Newsletter.

September 2017 Newsletter - Read More…

19th IEEE Conference on Business Informatics

19th IEEE Conference on Business Informatics

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

19th IEEE Conference on Business Informatics - Read More…

Podcast Interview with Deputy Director Dr Mohamed Zaki

Podcast Interview with Deputy Director Dr Mohamed Zaki

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

Podcast Interview with Deputy Director Dr Mohamed Zaki - Read More…

Keynote at Human Side of Service Engineering Conference

Dr. Veronica Martinez gave a keynote speech on the 18th July in the AHFE- The Human Side of Service Engineering Conference at CA, US.

Keynote at Human Side of Service Engineering Conference - Read More…

Podcast - The Fallacy of the Net Promoter Score

Podcast - The Fallacy of the Net Promoter Score

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Podcast - The Fallacy of the Net Promoter Score - Read More…

Webinar - Business Ecosystems - Classification Model

Webinar - Business Ecosystems - Classification Model

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

Webinar - Business Ecosystems - Classification Model - Read More…

EurOMA Conference

EurOMA Conference

Chara Makri attended the 24th EurOMA Conference in Edinburgh to participate in the doctoral seminar and present her paper at the main conference.

EurOMA Conference - Read More…

EurOMA Conference - Katharina Greve

EurOMA Conference - Katharina Greve

Katharina Greve presented a study “Bridging the Co-creation Gap between Co-creators, Companies and Living lab” (Authors: Katharina Greve, Veronica Martinez, Andy Neely) at the 24th EurOMA conference in Edinburgh, Scotland.

EurOMA Conference - Katharina Greve - Read More…

Paper Award for Ornella and Andy at EurOMA Conference

Paper Award for Ornella and Andy at EurOMA Conference

Ornella Benedettini and Andy Neely receive the Chris Voss Highly Commended Paper Award at EurOMA 2017

Paper Award for Ornella and Andy at EurOMA Conference - Read More…

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

MSI Award for Customer Attrition Prevention with Artificial Intelligence project - Read More…

CX Analytics at the Annual Frontiers Conference

CX Analytics at the Annual Frontiers Conference

Annual Frontiers Conference at Fordham University’s Gabelli School of Business. The conference will take place on June 22 to June 25, 2017 in New York City.

CX Analytics at the Annual Frontiers Conference - Read More…

A Systems Perspective on Business Model Evolution

A Systems Perspective on Business Model Evolution

June Paper Release on ‘A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India’ by Chander Velu

A Systems Perspective on Business Model Evolution - Read More…

 Customer Satisfaction Scores Hide Problems

Customer Satisfaction Scores Hide Problems

Marketing Week Article by Mohamed Zaki, 12 June 2017, on Customer Satisfaction Scores.

Customer Satisfaction Scores Hide Problems - Read More…

MSI Grant for AI Research

MSI Grant for AI Research

A new research grant has been awarded by the Marketing Science Institute (MSI) for their project titled “DeepKeep: Customer Attrition Prevention with Artificial Intelligence”.

MSI Grant for AI Research - Read More…

Service Engineering in the Era of Industry 4.0

Service Engineering in the Era of Industry 4.0

The Special Interest Group SIG Round Table 'The Service Engineering in the era of Industry 4.0' at University of Bergamo in Bergamo, Italy

Service Engineering in the Era of Industry 4.0 - Read More…

Seminar on Co-Creation in Living Labs - Italy

Seminar on Co-Creation in Living Labs - Italy

Seminar on 'Co-creation in Living Labs: An Interorganisational Perspective' at Carlo Cattaneo University in Castellanza, Italy.

Seminar on Co-Creation in Living Labs - Italy - Read More…

New Executive Courses on Ecosystems Strategy

New Executive Courses on Ecosystems Strategy

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017

New Executive Courses on Ecosystems Strategy - Read More…

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Upcoming events

Ecosystems Strategy One Day Course

Feb 27, 2018

IfM, Cambridge

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Upcoming events