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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Partner Workshop - Ecosystems for Digital Transformation

Partner Workshop - Ecosystems for Digital Transformation

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Partner Workshop - Ecosystems for Digital Transformation - Read More…

Mexican Forum for the Business Transformation

Mexican Forum for the Business Transformation

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Mexican Forum for the Business Transformation - Read More…

Blockchain in Customer Service Management

Blockchain in Customer Service Management

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Blockchain in Customer Service Management - Read More…

Through-life engineering services – Adding business value through a common framework – Guide

Through-life engineering services – Adding business value through a common framework – Guide

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

Through-life engineering services – Adding business value through a common framework – Guide - Read More…

July Paper

July Paper

July Paper on 'Coopetition and Business Models' by Chander Velu

July Paper - Read More…

July Webinar by Christoph Peters on Modular Service Structures for AI Services

July Webinar by Christoph Peters on Modular Service Structures for AI Services

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

July Webinar by Christoph Peters on Modular Service Structures for AI Services - Read More…

July Community of Interest Meeting

July Community of Interest Meeting

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

July Community of Interest Meeting - Read More…

Mohamed Zaki won the Emerald Literati Award

Mohamed Zaki won the Emerald Literati Award

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

Mohamed Zaki won the Emerald Literati Award - Read More…

2nd Customer Management Leadership Group Academic-Practitioner Workshop

2nd Customer Management Leadership Group Academic-Practitioner Workshop

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

2nd Customer Management Leadership Group Academic-Practitioner Workshop - Read More…

Co-creation in Practice: Objectives and Outcomes

Co-creation in Practice: Objectives and Outcomes

Katharina Greve attended the 25th Innovation and Product Development Management Conference (IPDMC) at the Faculty of Engineering, University of Porto, Portugal.

Co-creation in Practice: Objectives and Outcomes - Read More…

Webinar - High-Quality Prediction Intervals for Deep Learning

Webinar - High-Quality Prediction Intervals for Deep Learning

11 June 2018 - High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely

Webinar - High-Quality Prediction Intervals for Deep Learning - Read More…

Theme Update - Blockchains in Smart Services

In May, Veronica and her team worked very hard on the first practical phase of the project – the Codification of the Blockchain Prototype for the CAT/Perkins’ Supply Chain.

Theme Update - Blockchains in Smart Services - Read More…

June 2018 Newsletter

June 2018 Newsletter

Find out what the Cambridge Service Alliance have been doing and how you can get involved.

June 2018 Newsletter - Read More…

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

by Abdul Rauf Khan, Mohamed Zaki, Henrik Schiøler, and Murat Kulahci. The paper was accepted at 'The 22nd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD)', a leading international conference in the areas of knowledge discovery and data mining (KDD). In this paper, Mohamed and co-authors propose a novel strategy for data mining based on partitioning of the feature space through Voronoi tessellation and Genetic Algorithm, where the latter is applied to solve a combinatorial optimization problem.

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation - Read More…

Customer Experience Analytics: Dynamic Customer-Centric Model

Customer Experience Analytics: Dynamic Customer-Centric Model

In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ data

Customer Experience Analytics: Dynamic Customer-Centric Model - Read More…

Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779

Redistributed Manufacturing and the Impact of Big Data - Read More…

Neural Networks for the quantification of predictive uncertainty

Neural Networks for the quantification of predictive uncertainty

Tim Pearce will be attending the 35th International Conference on Machine Learning (ICML 2018). Tim is also attending a workshop, part of the conference, and presenting his work on 'Bayesian Inference with Anchored Ensembles of Neural Networks, and Application to Reinforcement Learning'.

Neural Networks for the quantification of predictive uncertainty - Read More…

May Paper - Enabling Digital Transformation: An Analysis Framework

May Paper - Enabling Digital Transformation: An Analysis Framework

May Paper on 'Enabling Digital Transformation: An Analysis Framework' by Thayla Zomer, Andy Neely and Veronica Martinez

May Paper - Enabling Digital Transformation: An Analysis Framework - Read More…

Linking Firms in Value Business Ecosystems: Towards a Classification Model

Linking Firms in Value Business Ecosystems: Towards a Classification Model

Florian Urmetzer, Veronica Martinez and Andy Neely had a paper accepted for publication in the the Journal of Japanese Operations Management and Strategy - Urmetzer, F and Neely, A and Martinez, V (2018) LINKING FIRMS IN VALUE BUSINESS ECOSYSTEMS: TOWARDS A CLASSIFICATION MODEL. The Journal of Japanese Operations Management and Strategy

Linking Firms in Value Business Ecosystems: Towards a Classification Model - Read More…

IfM Briefing Day - Manufacturing a Better World

IfM Briefing Day - Manufacturing a Better World

Dr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing Day

IfM Briefing Day - Manufacturing a Better World - Read More…

Webinar - Service Network and Service Matching

Webinar - Service Network and Service Matching

Our May Webinar on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia

Webinar - Service Network and Service Matching - Read More…

Caterpillar Parts and Service Operations Summit

Caterpillar Parts and Service Operations Summit

Dr Mohamed Zaki delivered a presentation on ‘Service Innovation in the Digital Era’ in the Caterpillar Parts and Service Operations Summit organised last week in Dubai

Caterpillar Parts and Service Operations Summit - Read More…

Investigating a Revised Service Transition Concept

Investigating a Revised Service Transition Concept

In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.

Investigating a Revised Service Transition Concept - Read More…

Facilitating Co-creation in Living Labs

Facilitating Co-creation in Living Labs

On 20th April, Katharina Greve delivered a presentation on ‘Facilitating Co-creation in Living Labs’ at Carlo Cattaneo University (LIUC) in Castellanza, Italy.

Facilitating Co-creation in Living Labs - Read More…

Cambridge Service Alliance hosts the Service Community Event

Cambridge Service Alliance hosts the Service Community Event

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.

Cambridge Service Alliance hosts the Service Community Event - Read More…

 How Can Hackathons Accelerate Corporate Innovation?

How Can Hackathons Accelerate Corporate Innovation?

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda

How Can Hackathons Accelerate Corporate Innovation? - Read More…

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Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events