Quarterly Newsletter
The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.
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News items
Find out what the Alliance has been working on:
New thinking about the future of services
New thinking about the future of services - Connecting the digital, physical and social
2018 Robert Johnston Award
Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management
Webinar on High-Value Manufacuring (HVM)
In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.
February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights
High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw
February 2019 Webinar - Business Ecosystems Mapping
In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.
January 2019 Paper
January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'
Webinar 14 January
In this webinar, Tim Pearce discusses his paper on Bayesian Neural Network Ensembles
Webinar 10 December 2018
Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar
December Newsletter
Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter
Gaining Customer Experience Insights That Matter
New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research
November 2018 Paper
November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar
Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes
In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.
New EPSRC Doctoral Studentship Opportunity
New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce
Do not fall prey to business ecosystem failure
There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.
New book published: Exploring Service Science
9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings
Blockchain Paper
Return to Rationality, how does Blockchain Empower Traditional Industry? – A case of Everledger’s application in the diamond industry
October 2018 paper
October 2018 paper on 'Textual Regularity Mining and Data-driven Customer Experience Analytics' by Mohamed Zaki and Benjamin Lucas
October 2018 Webinar - How Can Hackathons Accelerate Corporate Innovation?'
In this webinar, Myrna Flores presented the Alliance April paper on how hackathons can accelerate corporate innovation.
September 2018 Paper
September paper on 'Co-Creation in Practice: Objectives and Outcomes' by Katharina Greve, Veronica Martinez and Andy Neely
Land of Innovation Forum
Veronica delivered a presentation and a workshop at the 'Land of Innovation Forum' in Canacintra, Mexico.
Blockchain Results Delivered at Rolls Royce
Research project 'the impact of digital twins on the product development process' led by Veronica Martinez
Interview with Sander Kuik, Canon – for CSA Industry Day 2018
In a conversation with Sander Kuik from Canon we asked him about his planned presentation at the CSA Industry Conference on 3 October 2018, his thoughts on the theme of the conference, and his vision of the future.
Webinar 10 September 2018 - Enabling Digital Transformation: An Analysis Framework - by Thayla Zomer, Veronica Martinez and Andy Neely
In this webinar, Thayla Zomer presented the Alliance May paper on Digital Transformation.
2017 ACAM Customer Excellence Award
Dr Mohamed Zaki received the Caterpillar's ACAM Customer Excellence Award
Partner Workshop - Ecosystems for Digital Transformation
Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers
Mexican Forum for the Business Transformation
Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.
Blockchain in Customer Service Management
Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis