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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Research

The service sector now accounts for 75 percent of the labour force in the US and the UK and more than 50 percent in Brazil, Russia, Japan and Germany. The dramatic growth of the service sector is changing the nature of organisations. This transition can be extremely beneficial for organisations, securing their competitive position, offering long-term stable revenues and opening up new market opportunities However, it is becoming apparent that there is a lack of research and knowledge in the area of service to help address the challenges these changes are creating. The Alliance will help overcome the challenges of moving toward service by:

  • Defining business models that will best create and capture value.
  • Assisting firms to recoup the financial benefits they expect to through services.
  • Identifying new service and support engineering capabilities to enable these business models.
  • Establishing how innovation in performance information and analytics enables service business models.

The Cambridge Service Alliance aspires through research and education programmes, to better enable organisations to address the challenges they will face in the next three to five years.

The partners in the Alliance jointly agree a defined research programme with the University of Cambridge, addressing issues of interest and relevance to them. The pages in this section show some of the research that has been undertaken to date, including ongoing research activities. 

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Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

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Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events