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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Research

The service sector now accounts for 75 percent of the labour force in the US and the UK and more than 50 percent in Brazil, Russia, Japan and Germany. The dramatic growth of the service sector is changing the nature of organisations. This transition can be extremely beneficial for organisations, securing their competitive position, offering long-term stable revenues and opening up new market opportunities However, it is becoming apparent that there is a lack of research and knowledge in the area of service to help address the challenges these changes are creating. The Alliance will help overcome the challenges of moving toward service by:

  • Defining business models that will best create and capture value.
  • Assisting firms to recoup the financial benefits they expect to through services.
  • Identifying new service and support engineering capabilities to enable these business models.
  • Establishing how innovation in performance information and analytics enables service business models.

The Cambridge Service Alliance aspires through research and education programmes, to better enable organisations to address the challenges they will face in the next three to five years.

The partners in the Alliance jointly agree a defined research programme with the University of Cambridge, addressing issues of interest and relevance to them. The pages in this section show some of the research that has been undertaken to date, including ongoing research activities. 

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March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

Mar 22, 2018

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo

Webinar - Does Buyers' Dependence translate into Financial Performance?

Mar 12, 2018

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

New Membership Model for the Alliance

Mar 07, 2018

New Membership Model launched for the Alliance.

March 2018 Newsletter

Mar 01, 2018

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

CEMEX join the Alliance as a Gold Member

Feb 27, 2018

We are delighted to announce that CEMEX has joined the Cambridge Service Alliance as a Gold Member under the Alliance's new Membership Model.

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Upcoming events

Shift to Services Executive Education Programme

May 09, 2018

IfM, Cambridge, UK

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events