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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Research

The service sector now accounts for 75 percent of the labour force in the US and the UK and more than 50 percent in Brazil, Russia, Japan and Germany. The dramatic growth of the service sector is changing the nature of organisations. This transition can be extremely beneficial for organisations, securing their competitive position, offering long-term stable revenues and opening up new market opportunities However, it is becoming apparent that there is a lack of research and knowledge in the area of service to help address the challenges these changes are creating. The Alliance will help overcome the challenges of moving toward service by:

  • Defining business models that will best create and capture value.
  • Assisting firms to recoup the financial benefits they expect to through services.
  • Identifying new service and support engineering capabilities to enable these business models.
  • Establishing how innovation in performance information and analytics enables service business models.

The Cambridge Service Alliance aspires through research and education programmes, to better enable organisations to address the challenges they will face in the next three to five years.

The partners in the Alliance jointly agree a defined research programme with the University of Cambridge, addressing issues of interest and relevance to them. The pages in this section show some of the research that has been undertaken to date, including ongoing research activities. 

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Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Sep 13, 2017

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Webinar - Bridging the Co-Creation Gap

Sep 11, 2017

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

September 2017 Newsletter

Sep 01, 2017

Find out the latest news in this new edition of the Alliance Newsletter.

19th IEEE Conference on Business Informatics

Jul 27, 2017

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017

Podcast Interview with Deputy Director Dr Mohamed Zaki

Jul 20, 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.

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Upcoming events

Cambridge Service Week 2017 - Academic Conference

Oct 05, 2017

IfM, Cambridge, UK

Cambridge Service Week 2017 - Industry Conference

Oct 10, 2017

Moller Centre, Cambridge, UK

Cambridge Service Week 2017 - Partners Day

Oct 11, 2017

Moller Centre, Cambridge, UK

Shift to Services Executive Education Programme

Nov 15, 2017

IfM, Cambridge, UK

Upcoming events