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Cambridge Service Alliance

At the forefront of service transformation in the digital era


Jan is a PhD student under the supervision of Dr Mohamed Zaki in the Cambridge Service Alliance. His research interests are in improving customer experience with advanced natural language processing technology. In particular, he is looking into personalising customer service interactions with conversational AI.

Prior to starting his PhD, Jan graduated with an MPhil in Industrial Systems, Manufacture and Management from the University of Cambridge, where he worked closely with Dr Frank Tietze on Intellectual Property strategy development for service intense business models. He holds a B.Sc. in Mechanical Engineering and Business Administration from RWTH Aachen University, Germany. As part of an exchange program, Jan spent one year at the Department of Mechanical Engineering at Imperial College London.

Doctoral Student

Mohamed Zaki

Not available for consultancy



Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.