“Gautam Jha is a highly respected and award-winning digital transformation leader with over two decades of experience in strategy, customer experience and digital transformation. Gautam has helped high-profile companies across the globe such as M&S, Legal & General, TVH parts, Avaya and Telstra to successfully execute customer experience led digital strategies to solve their toughest business and technology challenges.

Gautam serves on transformation boards to advise senior executives with his practice-based experience and research-based knowledge. Gautam is presently conducting research on developing a customer experience centric strategy as a Doctoral Researcher at the Cambridge Service Alliance at the University of Cambridge”.