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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Biography

Professor Andy Neely is Professor of Manufacturing at the University of Cambridge and a Fellow of Sidney Sussex College.

His previous appointments include Senior Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge, Head of the Institute for Manufacturing at the University of Cambridge, Royal Academy of Engineering Professor of Complex Services at the University of Cambridge, Deputy Director of the Advanced Institute of Management Research, a UK national research programme and the Director of the Centre for Business Performance at Cranfield University.
 
During his career, Andy has founded several major research centres and groups, including the Cambridge Service Alliance at the University of Cambridge and the Centre for Business Performance at Cranfield University. He is founder of bleeta.ai, which advises boards on AI and co-founder of Anmut, the data valuation specialists. He is chair of Innovate Cambridge and the Better Futures Programme, as well as a Non-Executive Director at Cambridge Innovation Capital and the High Value Manufacturing Catapult.
 
He has written over 100 books and articles, including “Measuring Business Performance", published by the Economist and "The Performance Prism", published by the Financial Times. In 2020 he was awarded an OBE for services to research and university-industry collaboration.
 
He is widely recognised for his work on manufacturing and service operations, including the servitization of manufacturing and the design and deployment of strategic performance measurement systems. Currently he is working on AI and its practical application in organisations.

 

Publications

Founding Director, Cambridge Service Alliance

Staff Photo

Professor Andy  Neely

Contact Details

adn1000@cam.ac.uk

Affiliations

Classifications: 
Person keywords: 
Service Innovation
Servitization
business model innovation
Service Experience
Big Data
Through-Life Accountability
strategic leadership
Financial Performance
Outcome-Based Contracts
Performance

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, AstraZeneca, Bouygues UK among others.