skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

last modified Mar 27, 2015 02:39 PM
The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn Parry
Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

December 2012 Paper


Enterprise Imaging is a way of providing a picture of a multi-organizational enterprise that provides products and/or service outputs. This paper describes the research basis for the image, the process for its construction, and its benefits. For managers the Image can support service enterprise management teams to i) understand the boundaries and interdependencies of their service enterprise; ii) operate as an initiator and support for discussion at the enterprise level; iii) provide a common reference point for multiple perspectives; and iv) form a basis for co-creating holistic enterprise management processes. The research has been based on existing contracts; however, Enterprise Images may be useful during the development of a contract when the interactions between stakeholders can be explored more flexibly. The application of Enterprise Imaging may also cast new light on provider/client interactions within a product-focused contract where traditionally the role of the customer has been underplayed. A web-based tool for drawing Enterprise Images is available from http://www. aimpractice.com/our-products/toolkit?id=21 where further details can be found.

[paper]

RSS Feed Latest news

October 2018 Webinar - How Can Hackathons Accelerate Corporate Innovation?'

Oct 08, 2018

In this webinar, Myrna Flores presented the Alliance April paper on how hackathons can accelerate corporate innovation.

September 2018 Paper

Sep 24, 2018

September paper on 'Co-Creation in Practice: Objectives and Outcomes' by Katharina Greve, Veronica Martinez and Andy Neely

Land of Innovation Forum

Sep 23, 2018

Veronica delivered a presentation and a workshop at the 'Land of Innovation Forum' in Canacintra, Mexico.

Blockchain Results Delivered at Rolls Royce

Sep 20, 2018

Research project 'the impact of digital twins on the product development process' led by Veronica Martinez

Interview with Sander Kuik, Canon – for CSA Industry Day 2018

Sep 11, 2018

In a conversation with Sander Kuik from Canon we asked him about his planned presentation at the CSA Industry Conference on 3 October 2018, his thoughts on the theme of the conference, and his vision of the future.

View all news

Upcoming events

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

Upcoming events