Cambridge Service Alliance
Welcome to the Cambridge Service Alliance…
The personal touch: using AI to help digital ‘agents’ deliver better customer service
16 January 2023
Successful customer service feels personal. As customers, we need to have our problems dealt with efficiently. But we also want our emotional response to those problems to be acknowledged, with empathy. But is this possible in a world in which customer services are becoming increasingly automated, and we find ourselves...
Mitsubishi Heavy Ltd Industries Visit - November 2022
15 November 2022
Prof Mohamed Zaki was invited by the Mitsubishi Heavy Industries to run the Digital Service and Customer Experience workshop with the Research & Innovation Center team. Thanks for the invitation, hospitality and the great discussions about the future of the next generations of services in asset heavy Industry.
Bouygues Construction joins the Cambridge Service Alliance
27 May 2021
We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release
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