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Cambridge Service Alliance
At the forefront of service transformation in the digital era
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Making the Shift to Services
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Moments of Truth in Services: AI-Neuro-marketing Perspective
Customer Experience Management Using Data Analytics
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Brian Holliday
Per Sternqvist
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Veronica Martinez
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Creating Value Through Customer Services - Conference
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Digital twins: the road to business model transformation
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The personal touch: using AI to help digital ‘agents’ deliver better customer service
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2022 Annual Report - Coming Soon....
2021 Annual Report
Cambridge Service Alliance
Welcome to the Cambridge Service Alliance…
a unique global alliance between leading businesses and universities;
bringing together the world's leading firms and academics;
all of whom are devoted to delivering today the tools, education and insights needed for addressing digital service transformation of tomorrow.
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