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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Consulting

The Cambridge Service Alliance has a long tradition of being open to transferring knowledge gained through research into companies, and hence has helped companies to grow and advance through input. These engagements are generally specially designed for purpose and audience as well as goal.

Past engagements included the topics:

  • Workshops on business model innovation
  • Definition and development of new service offerings
  • Definition of value created and captured by services
  • Building, reviewing and extending business ecosystems
  • How to create value from data / big data from services
  • Customer feedback and emotions as well as service recovery processes
  • Transforming product companies to service companies
  • Performance measurement service businesses

In case of interest, please do and we will start a conversation on how we can help your business. 

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Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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December Newsletter

Dec 05, 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Gaining Customer Experience Insights That Matter

Nov 26, 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

November 2018 Paper

Nov 21, 2018

November 2018 paper on 'Service business model innovation: the digital twin technology' by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

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