The Future of AI Agents in Service Experience - May 2025
Information of Webinar that took place on 1st May 2025.....
Summary
The future of services and experiences will be reshaped by the rise of AI agents powered by large language models (LLMs), where the synergy between humans and artificial intelligence drives revolutionary progress.
Many firms are experimenting with these technologies and demonstrating the efficacy of AI agents in reducing wait times and costs, emulating cognitive abilities for complex problem-solving, enhancing operational efficiency and improve customer and employee experiences.
These advancements in LLMs and agentic frameworks will streamline workflows and empower organisations to deliver faster, more accurate, cost-effective solutions across industries.
From passive automation to fully autonomous AI, AI agents have developed in a way that transforms service experiences through action, collaboration, processes, and outcomes. Join us for an event in May, where we invite leading academics and practitioners to discuss key opportunities and challenges of the transformative potential of AI agents in shaping industries and the future of service experience.
Programme & Presentations
1. Welcome and Intro of the CSA - Mohamed Zaki
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2. Unlocking Impact from AI - Stuart Mccann
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3. How Agentic Gen AI is Currently Used to Change Traditional Sports Media Workflows & Fan Experience to Watch Personalised Highlights - Vaibhav Panchal
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4. The AI Advantage in CX: Predict, Personalise and Prolong Value - Ulas Malli (Audio Only)
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