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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Industry Day 2021 - 3rd November, online event

Digital acceleration in service firms

3 November 2021, 09:00-13:00, Zoom 

Since the advent of the COVID-19 pandemic, most firms have witnessed pressures for accelerated changes, particularly around digitalisation. Myriad changes witnessed in the last two years have reset the context for companies, employees, and societies. Today’s world is more uncertain, where digital technologies have become quintessential to run services in the pandemic era. Yet simultaneously, firms today also long for more meaningful human interaction with employees and customers. Many firms are trying their best to change with the pace of the new normal and indeed to make sense of what the new normal for services may look like. From automotive, construction to entertainment the new normal for services may look very different from one another yet strive for similar outcomes.

At this virtual event, we invite keynote speakers to discuss the new normal and future of services, provide instructive examples on how companies can address some of the key challenges they have faced and present their accelerated transformations that have helped their businesses withstand the new pandemic-driven uncertainties.

Speakers include:

Andre Radon, Chief Information Officer, Seat 

Brian Ringley, Construction Technology Manager, Boston Dynamics 

 

Register your free place

 

Event contact: Jacqueline Brown jjb78@cam.ac.uk

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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