skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

Cambridge Service Alliance Industry Day

The Cambridge Service Alliance Industry Day brings together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy.

Industry Day 2023 - 16th November 2023

The Future of Customer Experience: Unleashing potential of Digital technologies 

Industry Day 2022 - 3 November 2022

Disrupting the service experience through digital technologies

Industry Day 2021

Digital acceleration in service firms                             

Industry Day 2020

What is the future of services in the new pandemic-driven era?

Industry Day 2019

The Future of Digitally Enabled Service Business. Watch the video here.

Industry Day 2018

'Disruptor or disrupted? Harnessing digital technologies for the next-generation of services'. Watch the video here.

Cambridge Service Week 2017

Cambridge Service Week 2017 was held from 5-11 October 2017. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. 

The seventh Cambridge Service Week 2016 was held from 5-12 October 2016. The Theme for the Industry Conference was 'Growing your service business in an age of digital disruption', with speakers from Uber, Siemens, Trackunit A/S and the University of Cambridge. A Partner event and an Academic Conference were also held during service week

2015 Service Week SpeakerCambridge Service Week 2015

The sixth Cambridge Service Week 2015 was held from 1-7 October 2015. The Theme for the Industry Conference was 'Creating Customer Value Through Services', with speakers from Rolls-Royce, ABB, Zoetis and the University of Cambridge. A Partner event and an Academic Conference were also held during service week 2015.

2014 Service Week ImageCambridge Service Week 2014

The fifth Cambridge Service Week was held from 29 September to 3 October 2014. The theme for the industry conference was the 'Future of Services in a Digital Age', with speakers from GE, SAP, Screentwist and the University of Cambridge. A partner event and an academic event were also held. 
 

2013 Service Week ImageCambridge Service Week 2013

The fourth Cambridge Service Week held from 30 September to 4 October 2013 included an industry conference on 'Successfully Making the Shift to Solutions', as well as a series of workshops, a partner event day and an academic conference on 'New Directions for Service Research'. Find out more here.

 

2012 Service Week ImageCambridge Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance.  This year, Cambridge Service Week also hosted the EurOMA Service Operations Management Forum. More information on the 2012 can be found here.

2011 Service Week ImageCambridge Service Week 2011

The Second Cambridge Service Week was held in Cambridge, 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.  

 

Cambridge Service Week 2010

The Inaugural 2010 Grand Challenge in Service Week was held in Cambridge on 21-26 September 2010. Over one hundred and fifty delegates, including industrialists from the defence, consultancy, finance, engineering and public-service sectors, policy-makers and academic researchers attended the Grand Challenge Summit meeting.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues