Cambridge Service Alliance Industry Day
The Cambridge Service Alliance Industry Day brings together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy.
Industry Day 2024 - 14th October 2024
The Future of AI in Service Business
Industry Day 2023 - 16th November 2023
The Future of Customer Experience: Unleashing potential of Digital technologies
Industry Day 2022 - 3 November 2022
Disrupting the service experience through digital technologies
Industry Day 2021
Digital acceleration in service firms
Industry Day 2020
What is the future of services in the new pandemic-driven era?
Industry Day 2019
The Future of Digitally Enabled Service Business. Watch the video here.
Industry Day 2018
'Disruptor or disrupted? Harnessing digital technologies for the next-generation of services'. Watch the video here.
Cambridge Service Week 2017
Cambridge Service Week 2017 was held from 5-11 October 2017. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy.
Cambridge Service Week 2016
The seventh Cambridge Service Week 2016 was held from 5-12 October 2016. The Theme for the Industry Conference was 'Growing your service business in an age of digital disruption', with speakers from Uber, Siemens, Trackunit A/S and the University of Cambridge. A Partner event and an Academic Conference were also held during service week
Cambridge Service Week 2015
The sixth Cambridge Service Week 2015 was held from 1-7 October 2015. The Theme for the Industry Conference was 'Creating Customer Value Through Services', with speakers from Rolls-Royce, ABB, Zoetis and the University of Cambridge. A Partner event and an Academic Conference were also held during service week 2015.
Cambridge Service Week 2014
Cambridge Service Week 2013
The fourth Cambridge Service Week held from 30 September to 4 October 2013 included an industry conference on 'Successfully Making the Shift to Solutions', as well as a series of workshops, a partner event day and an academic conference on 'New Directions for Service Research'. Find out more here.
Cambridge Service Week 2012
The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Cambridge Service Week also hosted the EurOMA Service Operations Management Forum. More information on the 2012 can be found here.
Cambridge Service Week 2011
The Second Cambridge Service Week was held in Cambridge, 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.
Cambridge Service Week 2010
The Inaugural 2010 Grand Challenge in Service Week was held in Cambridge on 21-26 September 2010. Over one hundred and fifty delegates, including industrialists from the defence, consultancy, finance, engineering and public-service sectors, policy-makers and academic researchers attended the Grand Challenge Summit meeting.
