Cambridge Service Alliance Industry Day

The Cambridge Service Alliance Industry Day brings together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy.

The Future of Digitally Enabled Service Business. Watch the video here.

Industry Day 2018

'Disruptor or disrupted? Harnessing digital technologies for the next-generation of services'. Watch the video here.

Cambridge Service Week 2017

Cambridge Service Week 2017 was held from 5-11 October 2017. It was a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy.

Cambridge Service Week 2016

The seventh Cambridge Service Week 2016 was held from 5-12 October 2016. The Theme for the Industry Conference was 'Growing your service business in an age of digital disruption', with speakers from Uber, Siemens, Trackunit A/S and the University of Cambridge. A Partner event and an Academic Conference were also held during service week

Cambridge Service Week 2015

The sixth Cambridge Service Week 2015 was held from 1-7 October 2015. The Theme for the Industry Conference was 'Creating Customer Value Through Services', with speakers from Rolls-Royce, ABB, Zoetis and the University of Cambridge. A Partner event and an Academic Conference were also held during service week 2015.

Cambridge Service Week 2014

The fifth Cambridge Service Week was held from 29 September to 3 October 2014. The theme for the industry conference was the 'Future of Services in a Digital Age', with speakers from GE, SAP, Screentwist and the University of Cambridge. A partner event and an academic event were also held.

Cambridge Service Week 2013

The fourth Cambridge Service Week held from 30 September to 4 October 2013 included an industry conference on 'Successfully Making the Shift to Solutions', as well as a series of workshops, a partner event day and an academic conference on 'New Directions for Service Research'. Find out more here.

Cambridge Service Week 2012

The third Cambridge Service Week was held from 17-20 September 2012. There was a combination of events for academics, practitioners as well as member organisations of the Alliance. This year, Cambridge Service Week also hosted the EurOMA Service Operations Management Forum. More information on the 2012 can be found here.

Cambridge Service Week 2011

The Second Cambridge Service Week was held in Cambridge, 20-23 September 2011. It was designed to be a combination of partner, open and academic events designed to push the boundaries of service knowledge.

Cambridge Service Week 2010

The Inaugural 2010 Grand Challenge in Service Week was held in Cambridge on 21-26 September 2010. Over one hundred and fifty delegates, including industrialists from the defence, consultancy, finance, engineering and public-service sectors, policy-makers and academic researchers attended the Grand Challenge Summit meeting.

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CSA Industry Day overview