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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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About Us

The Cambridge Service Alliance 

The Cambridge Service Alliance is a unique global partnership between businesses and universities. It brings together the world’s leading firms and academics, all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow. 

About the Cambridge Service Alliance 

Founded in 2010 by BAE Systems, IBM and the University of Cambridge’s Institute for Manufacturing and Judge Business School, the Cambridge Service Alliance brings together world-leading organisations with an interest in complex service systems to: 

  • Conduct insightful, yet practical research to improve the design and deployment of high-performance complex service systems. 
  • Create and develop industrially applicable tools and techniques that deliver competitive advantage. 
  • Provide an unparalleled network of academics and industrialists that share experience, knowledge and insight in how better to design and deploy high-performance complex service systems. 
  • Develop and deliver public and member-only education programmes to raise the skill levels of organisations. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

Members of the Cambridge Service Alliance include BAE Systems, Caterpillar, IBM and the University of Cambridge.

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December 2017 Newsletter

Dec 04, 2017

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

Government announces new Centre for Digital Built Britain at Cambridge

Nov 29, 2017

The Government have today announced £5.4 million in funding to enable the launch of a centre of excellence in Cambridge to champion the digital revolution in the built environment. The Centre is part of a landmark government-led investment in growing the UK’s construction sector.

Digital Business Transformation and Strategy

Nov 22, 2017

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

Nov 14, 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation

November Webinar - A System Perspective on Business Model Evolution

Nov 13, 2017

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

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