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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

About Us

The Cambridge Service Alliance 

The Cambridge Service Alliance is a unique global partnership between businesses and universities. It brings together the world’s leading firms and academics, all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow. 

About the Cambridge Service Alliance 

The Cambridge Service Alliance was founded in 2010 by BAE Systems, IBM and the University of Cambridge’s Institute for Manufacturing and Judge Business School. Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, Cemex, GEA, IBM, Pearson and Zoetis. The Cambridge Service Alliance brings together world-leading organisations with an interest in complex service systems to: 

  • Conduct insightful, yet practical research to improve the design and deployment of high-performance complex service systems. 
  • Create and develop industrially applicable tools and techniques that deliver competitive advantage. 
  • Provide an unparalleled network of academics and industrialists that share experience, knowledge and insight in how better to design and deploy high-performance complex service systems. 
  • Develop and deliver public and member-only education programmes to raise the skill levels of organisations. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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New thinking about the future of services

Apr 14, 2019

New thinking about the future of services - Connecting the digital, physical and social

2018 Robert Johnston Award

Apr 03, 2019

Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management

Webinar on High-Value Manufacuring (HVM)

Mar 18, 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.

February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

Feb 28, 2019

High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw

February 2019 Webinar - Business Ecosystems Mapping

Feb 12, 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.

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