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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

About Us

The Cambridge Service Alliance 

The Cambridge Service Alliance is a unique global partnership between businesses and universities. It brings together the world’s leading firms and academics, all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow. 

About the Cambridge Service Alliance 

The Cambridge Service Alliance was founded in 2010 by BAE Systems, IBM and the University of Cambridge’s Institute for Manufacturing and Judge Business School. Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, Cemex, GEA, IBM, Pearson, Zoetis and HCL. The Cambridge Service Alliance brings together world-leading organisations with an interest in complex service systems to: 

  • Conduct insightful, yet practical research to improve the design and deployment of high-performance complex service systems. 
  • Create and develop industrially applicable tools and techniques that deliver competitive advantage. 
  • Provide an unparalleled network of academics and industrialists that share experience, knowledge and insight in how better to design and deploy high-performance complex service systems. 
  • Develop and deliver public and member-only education programmes to raise the skill levels of organisations. 

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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The future of digital services and platforms

May 23, 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

New Paper: Servitization: A contemporary thematic review of four major research streams

May 21, 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

May 21, 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

HCL joins the Cambridge Service Alliance

Apr 23, 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

New Thinking about the Future of Services

Apr 14, 2019

Connecting the Digital, Physical and Social

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